Junior Customer Success Manager

Sowelo Consulting sp. z o.o. sp. k.

. Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency .

Posted 9/30/2026full-timeAmsterdam • NetherlandsJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success program design and execution, with a strong focus on customer retention, account health management, and cross-functional collaboration. Proficient in utilizing data insights to track success metrics and enhance customer experience.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS Environment ExperienceFluency in Dutch and EnglishCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention PrinciplesAccount Health MonitoringData AnalysisChurn Reduction StrategiesKey Success Metrics Tracking

Soft Skills

Organizational SkillsTime ManagementPrioritizationCommunication Skills

Industry Keywords

B2BCustomer JourneyOperational FrictionCustomer Feedback AnalysisHigh-Touch Communication

About the role

Key responsibilities & impact

Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency
Drive customer retention, proactively reduce churn, resolve high-risk scenarios, and partner with Sales on expansion and upsell opportunities
Partner with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction
Establish and lead structured, high-touch communication cadences with assigned accounts
Host webinars, best-practice sessions, feature demos, and release training
Establish, track, and iterate on key success metrics using data insights
Identify customer risks or bottlenecks and mobilize internal resources to safeguard account health
Serve as the voice of the customer by analyzing quantitative and qualitative feedback to help Product and Support enhance the customer experience

Requirements

What you’ll need

1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role
Full professional fluency in both Dutch and English, written and verbal
Solid experience working within a SaaS environment
Proven ability to manage customer relationships, dynamically monitor account health scores, identify early warning triggers, and resolve client risks
Understanding of customer retention principles, with demonstrated ability to improve retention metrics and reduce churn
Experience collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support
Exceptional organizational, prioritization, and time-management skills
Ability to handle multiple key accounts seamlessly

Benefits

Comp & perks

Hybrid work model where you can go into the office 2 days per week
Opportunity to drive the digital transformation of the supply chain industry
Work for a company combining innovation with corporate social responsibility
Opportunity to be part of a global brand evolving in customer-centric projects