Senior Customer Success Manager

Sowelo Consulting sp. z o.o. sp. k.

. Build and maintain strong relationships with decision-makers and stakeholders .

Posted 11/4/2026full-timeRemote • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management, focusing on building relationships, driving product adoption, and achieving retention and expansion targets. Proficient in utilizing customer data for actionable insights and fluent in both German and English.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS ExperienceAnalytical SkillsFluent in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consultative Sales StrategiesKPI TrackingCustomer Health MonitoringProduct Utilization AnalysisUpselling Techniques

Soft Skills

Relationship BuildingExceptional Listening SkillsTrust EstablishmentProblem ResolutionCommunication Skills

Industry Keywords

Enterprise AccountsStakeholder ManagementCustomer SatisfactionRetention StrategiesGrowth Opportunities

About the role

Key responsibilities & impact

Build and maintain strong relationships with decision-makers and stakeholders
Identify customer goals, challenges, and needs to recommend appropriate upsell opportunities
Drive product value and adoption to support future upselling initiatives
Conduct regular customer check-ins to evaluate satisfaction, resolve concerns, and identify growth or improvement areas
Manage a portfolio of 15–25 enterprise and multiproduct accounts
Monitor and address risks to account retention
Track and report customer health, satisfaction, product usage, and other KPIs
Share actionable insights with internal teams and customers
Identify opportunities to expand customer wallet share through analysis of customer needs, business goals, and product utilization
Meet retention and expansion targets using consultative sales strategies
Communicate product and service value in alignment with customer business objectives
Lead account teams by coordinating internal stakeholders to address customer challenges and achieve shared goals

Requirements

What you’ll need

Minimum of 6 years of experience in customer success, account management, or strategic consulting roles within customer-facing capacities
Proven expertise in addressing and supporting complex and strategic enterprise customer requirements
Experience in SaaS or a retail-related background
Demonstrated success in consistently achieving and exceeding targets
Adept at building strong relationships and establishing trust with customer stakeholders to drive desired outcomes
Exceptional listening skills with the ability to comprehend, articulate, and resolve complex issues for both technical and non-technical audiences
Strong analytical abilities, utilizing customer data to inform decisions, drive results, and provide actionable recommendations
Fluent in spoken and written German and English

Benefits

Comp & perks

Fully remote role
Opportunity to drive the digital transformation of the supply chain industry
Work for a company combining innovation with corporate social responsibility
Global brand involvement in customer-centric projects