Director of Operations – LATAM

Space Inch

. Own, maintain, and evolve Space Inch's operating standards across every functional area .

Posted 10/15/2026full-timeRemote • Colombia, Peru, Brazil, ArgentinaLead💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations management, including the development and implementation of operating standards, training programs, and project reporting frameworks. Proficient in resource management, capacity planning, and leveraging AI tools to enhance delivery practices.

Highest-signal resume keywords

Operations ManagementTraining Program DesignResource ManagementProject ReportingAI Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating StandardsCapacity PlanningProject ReportingSoftware DeliverySDLCAgile PracticesTraining CurriculaDocumentation StandardsData MeasurementProcess Improvement

Soft Skills

JudgmentAccountabilityCommunicationOrganizationDecisiveness

Tools & Technologies

AI ToolsDashboardsReporting CadencesProject Management Software

Industry Keywords

Business OperationsDelivery GovernanceProfessional ServicesConsultancyAgency Experience

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Own, maintain, and evolve Space Inch's operating standards across every functional area
Ensure standards are adopted in day-to-day work and team tools
Decide what requires formal SOPs, lighter guidance, or no documentation
Build and run repeatable, scalable training and onboarding programs
Measure standards adoption and resolve issues through coaching, process changes, or revised standards
Own project staffing, resource allocation, and capacity planning with engineering leadership
Maintain visibility into project assignments and run regular resourcing cadences
Plan capacity against the sales pipeline and flag bench time, over-allocation, and hiring needs
Ensure consistent project reporting and executive visibility into project status and health
Review project reporting, address issues, and make recommendations
Track and document how AI is changing delivery practices
Partner with the COO, executive team, project leads, team leads, Director of People, and Director of Finance

Requirements

What you’ll need

8+ years in operations, delivery, or business operations roles, including owning operating standards, processes, or delivery governance
Proven track record of building an operating system end to end: defining standards, rolling them out, training people, measuring adoption, and iterating based on data and team feedback
Strong judgment about documentation and ability to distinguish formal SOPs, lightweight guidelines, and undocumented processes
Experience designing programmatic training and onboarding, including curricula, cohorts, playbooks, and refreshers
Hands-on fluency with AI as a working tool and experience helping teams adopt it
Ability to hold people and teams accountable through direct, respectful conversations and resolution
Experience setting up project reporting and portfolio visibility for leadership, including status and health frameworks, reporting cadences, dashboards, and recommendations
Hands-on experience with resource management and capacity planning
Solid understanding of software delivery, SDLC, and agile practices
Credibility with engineers and project leads
Systems-thinking, organization, decisiveness, and self-awareness
Excellent written English and strong spoken communication across async, live, and cross-cultural settings
Must be based in LATAM for time zone alignment with the US
Background in an agency, consultancy, or professional services environment is a bonus
Experience working with distributed teams is a bonus

Benefits

Comp & perks

23 days of PTO
15 days of 100% paid sick leave
$200 annual health checkup subsidy
$50/month Wellness subsidy
Education budget for learning and knowledge expansion
Remote-first setup
B2B engagement