FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success within SaaS, focusing on building trusted relationships with B2B and B2G customers, synthesizing data into actionable strategies, and driving platform adoption. Proficient in managing complex customer environments and collaborating cross-functionally to achieve operational outcomes.
Highest-signal resume keywords
Customer Success ManagementB2B and B2G Relationship BuildingData Synthesis and Strategy DevelopmentSaaS Product KnowledgeChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success ManagementSaaS ExperienceData AnalysisStakeholder MappingAccount PlanningPlatform Adoption StrategiesOperational Workflow DocumentationChurn Risk AnalysisCRM ManagementProject Management
Soft Skills
Excellent CommunicationResourcefulnessAdaptabilityRelationship BuildingProblem Solving
Tools & Technologies
CRM SoftwareCustomer-Facing ToolsData Analytics Tools
Industry Keywords
B2BB2GTransitMobilityPublic Sector OperationsProcurement CyclesGrant Funding Structures
About the role
Key responsibilities & impact- Build deep, trusted relationships with government agencies and transit operators
- Drive customer adoption, unlock new value, and create conditions for expanded investment in Spare's platform
- Develop and maintain command of Spare's full product suite and product roadmap
- Translate platform capabilities into operational outcomes tied to customer metrics, compliance requirements, and desired outcomes
- Help customers move beyond minimum viable usage through broader and deeper platform adoption
- Research customer organizations, operating environments, stakeholders, and external pressures
- Document stakeholder maps, account plans, and platform usage across operational workflows
- Surface structured product feedback to internal teams
- Guide customers through success plans aligned to shared objectives and milestones
- Deliver Spare Partner Reviews connecting usage data to measurable business and service outcomes
- Identify expansion signals and collaborate with Account Managers to convert them into pipeline
- Build internal customer champions advocating for continued and expanded platform usage
- Identify at-risk accounts using platform usage data, stakeholder sentiment, and account context
- Diagnose adoption and value gaps and implement remediation strategies
- Escalate churn or contraction risk to leadership with root-cause documentation and recommended responses
- Reinforce Spare's differentiation and platform value during renewals and competitive situations
- Maintain accurate data across CRM and customer-facing tools
- Partner with Account Managers on account health, expansion strategy, and renewal outcomes
- Follow cross-functional processes and handoff standards across Implementation, Support, and Product
- Travel within Canada and the USA for onsite visits, up to 30%
Requirements
What you’ll need- Minimum of 5 years of experience in Customer Success in SaaS
- Experience managing multiple B2B and/or B2G customers, ideally in complex or multi-product environments
- Demonstrated ability to build trusted advisor relationships with customers at multiple organizational levels
- Experience working at a fast-paced startup or scale-up
- Ability to synthesize usage data, stakeholder dynamics, and external pressures into clear strategy and action
- Excellent communication skills across audiences with varying technical fluency
- Resourceful and comfortable reprioritizing in dynamic, fast-moving environments
- Availability and eligibility to travel within Canada and the USA
- Must be comfortable traveling on short notice
- Ideally live within 1.5 hours of an international airport
- Experience or interest in transit or mobility is a bonus
- Experience working B2G with government or public sector customers is a bonus
- Background in change management or project management is a bonus
- Familiarity with procurement cycles, grant funding structures, or public sector operations is a bonus
Benefits
Comp & perks- Market-competitive pay with competitive commission/bonus structure for Growth roles
- Stock options
- CA$200/month coworking membership allowance for team members located outside Metro Vancouver
- CA$1,000 home office allowance
- Annual team offsite or hackathon travel and accommodation budget
- CA$50 monthly budget for socializing with other Spartians
- Comprehensive health insurance benefits package
- CA$500 per year Lifestyle Spending Account for education, wellness, transportation, and childcare/pet care expenses
- Flexible PTO
- Unlimited sick days
- Company-wide shutdown days
- Growth opportunities and potential for rapid advancement