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Communication Specialist – Technical
Sparksoft Corporation. Write, edit, and maintain user-facing content for the program’s public website, including FAQs, Q&As, announcements, how-to pages, and customer experience content .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in writing user-facing content with a strong command of plain language principles and accessibility standards. Proficient in managing content projects, collaborating with stakeholders, and utilizing tools like JIRA and Confluence to enhance user experience.
Highest-signal resume keywords
User-Facing Content WritingPlain Language WritingSection 508 ComplianceMicrosoft 365 ProficiencyCvent Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content AuditingInstructional WritingEditingAccessibility StandardsWeb Content ManagementBasic HTMLVisual Aid CreationTask-Oriented Content DevelopmentAgile MethodologyDocument Review Process
Soft Skills
Independent WorkTime ManagementCollaborationCommunicationAdaptability
Tools & Technologies
CventJIRAConfluenceMicrosoft WordMicrosoft OutlookMicrosoft TeamsMicrosoft SharePoint
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
Health CareHealth InsuranceFederal Government ProgramsHHSHRSAWeb AccessibilityUser ExperienceVirtual Learning EventsOrganizational Style GuidesPlain-Language Guidelines
About the role
Key responsibilities & impact- Write, edit, and maintain user-facing content for the program’s public website, including FAQs, Q&As, announcements, how-to pages, and customer experience content
- Learn the program’s web-based system, including user roles, workflows, forms, and common error conditions, to create accurate task-oriented content
- Partner with the Customer Service Center to identify call drivers, review chat transcripts and user calls, and translate findings into content improvements
- Draft system change notices, maintenance and outage announcements, policy or process updates, and event invitations
- Coordinate webinars and virtual learning events using Cvent, including scheduling, invitations, reminders, registration monitoring, and follow-up
- Submit content through the CX review process, incorporate reviewer feedback, and maintain version control
- Apply style guide and plain-language principles and ensure Section 508 accessibility compliance for web pages, documents, and PDFs
- Create simple accessible visual aids, infographics, process diagrams, and job aids
- Track work in JIRA, maintain documentation and content inventories in Confluence, and participate in agile ceremonies
- Conduct content audits and recommend updates
- Protect sensitive information and uphold HIPAA and federal security standards
- Participate in training, quality assurance sessions, and process updates
- Perform other duties assigned by the Supervisor or Manager
Requirements
What you’ll need- 3+ years of professional experience writing user-facing instructional, help, or support content for a software application or online system
- Ability to learn a complex system and explain it clearly and accurately to non-technical users
- Strong command of plain language writing, grammar, and editing; ability to write concisely for the web
- Working knowledge of Section 508 and WCAG 2.x accessibility requirements
- Experience producing accessible web content, Word documents, and PDFs
- Experience working within a documented review and approval process and incorporating substantive feedback from multiple reviewers
- Proficiency in Microsoft 365 applications, including Word, Outlook, Teams, and SharePoint
- Ability to manage multiple content assignments with competing deadlines and work independently in a remote environment
- Ability to pass a federal background check and maintain the required Public Trust clearance
- Must have lived in the United States for at least 3 of the past 5 years
- Writing samples of user-facing support or instructional content must be provided; at least one must demonstrate accessible formatting
- Candidates must be able to obtain and maintain a Public Trust clearance
- Bachelor's degree in English, Communications, Journalism, Technical Writing, Information Design, or a related field; or an equivalent combination of education and relevant experience
- Preferred: experience with Cvent or comparable webinar platforms; Confluence and JIRA; agile methodology and sprints; organizational style guides and federal plain-language guidelines; CX inputs; accessible visual aids; web content management systems and basic HTML; accessibility checking tools; health care, health insurance, or health care licensing and credentialing; HHS, HRSA, or another U.S. Federal Government program
- Home office with a designated, distraction-free workspace
- High-speed internet meeting requirements: 25/5 Mbps minimum; 50/10 Mbps recommended if shared
- Working webcam and headset required for virtual meetings and webinars
Benefits
Comp & perks- Competitive compensation
- 401(k) with employer contributions
- Flexible paid time off
- Hybrid ways of working
- Comprehensive health coverage, including medical, dental, vision, life, and disability insurance
- Curated in-office experience designed to foster community, team connections, and innovation
- Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
- Training and development programs
- Collaborative, transparent, and fun culture
- Great Place to Work® recognition