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Junior Systems Analyst
Sparksoft Corporation. Support operational monitoring of Data Services Hub systems during assigned shifts, including periodic night and off-hours coverage as required .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Systems Analysis, IT Operations, and Application Support, with a foundational knowledge of Java and familiarity with the Software Development Lifecycle (SDLC). Capable of effective incident triage, troubleshooting, and communication with both technical and non-technical stakeholders.
Highest-signal resume keywords
Systems AnalysisIT OperationsApplication SupportJava ProgrammingIncident Triage
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AnalysisApplication SupportJava ProgrammingTroubleshootingChange ManagementRoot Cause AnalysisData ProtectionOperational Best PracticesMonitoring PlatformsSDLC Concepts
Soft Skills
Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsInterpersonal Skills
Tools & Technologies
SplunkNew RelicRemedyMonitoring PlatformsProduction Environments
Certifications & Qualifications
CompTIA A+Network+Security+ITIL Foundation
Industry Keywords
Data Services HubOperational MonitoringIncident ResolutionService RestorationPublic Trust Clearance
Tech Stack
Tools & technologiesJavaSDLCSplunk
About the role
Key responsibilities & impact- Support operational monitoring of Data Services Hub systems during assigned shifts, including periodic night and off-hours coverage as required
- Participate in rotational on-call support during critical business periods, including Open Enrollment, under senior team guidance
- Monitor application and system health using Splunk, New Relic, and other monitoring platforms across production and pre-production environments
- Assist in reviewing and analyzing Change Requests and Remedy Tickets
- Escalate issues, incidents, and potential risks to senior analysts and management
- Support monitoring activities for Production and IMP environments
- Assist with initial investigation and root cause analysis of production issues
- Collaborate with TDS, XOC, Operations, and other support teams to troubleshoot and resolve system issues
- Prepare and distribute bi-hourly and daily operational status reports
- Perform initial triage of production incidents and communicate findings to stakeholders
- Follow established operational procedures, reporting standards, and best practices
- Support integrated partners and operations teams in incident resolution and service restoration
- Assist with testing, validation, and analysis activities
- Maintain accurate documentation of incidents, troubleshooting steps, and resolutions
- Interact with technical and non-technical stakeholders through written and verbal communication
- Develop an understanding of networking concepts and communication protocols relevant to the environment
Requirements
What you’ll need- Minimum 2 years of experience in Systems Analysis, IT Operations, Application Support, Software Development, or a related technical field
- Basic understanding of business processes, system functionality, and data flows
- Familiarity with Systems Engineering and Software Development Lifecycle (SDLC) concepts
- Foundational knowledge of Java or another programming language
- Ability to learn and adapt in fast-paced environments with changing priorities and deadlines
- Experience or coursework related to initial event and incident triage, issue categorization and prioritization, troubleshooting and problem resolution, escalation procedures, and change management and change control processes
- Understanding of system security, data protection, and operational best practices
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and interpersonal skills
- Ability to work effectively independently and as part of a team
- Must be able to obtain and maintain a Public Trust clearance
- Must have lived in the United States for at least 3 of the past 5 years
- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field
- Relevant internships, academic projects, or up to 2 years of related professional experience
- Industry certifications such as CompTIA A+, Network+, Security+, ITIL Foundation, or similar certifications are a plus
Benefits
Comp & perks- Competitive compensation
- 401(k) with employer contributions
- Flexible paid time off
- Hybrid ways of working
- Comprehensive medical, dental, vision, life, and disability insurance
- Curated in-office experience designed to foster community, team connections, and innovation
- Sparksoft Cares annual company-wide fundraising events
- Training and development programs
- Collaborative, transparent, and fun culture
- Great Place to Work® recognition