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Systems Analyst
Sparksoft Corporation. Support operability of the data services hub system during night shifts as needed .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem management and change control support while ensuring the integrity and security of healthcare products and data. Proficient in monitoring systems and performing analysis to resolve production issues effectively.
Highest-signal resume keywords
Java ProgrammingSplunk MonitoringNew Relic MonitoringProblem ManagementPublic Trust Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
System Engineering ConceptsChange Request AnalysisRoot Cause AnalysisTriage and PrioritizationTechnical Escalation
Soft Skills
Excellent CommunicationInterpersonal SkillsAbility to Work IndependentlyCollaborative SkillsAdaptability Under Pressure
Tools & Technologies
New RelicSplunk
Certifications & Qualifications
Public Trust Clearance
Industry Keywords
Healthcare BackgroundData Services HubProduction MonitoringOperational SupportReporting Best Practices
Tech Stack
Tools & technologiesJavaSplunk
About the role
Key responsibilities & impact- Support operability of the data services hub system during night shifts as needed
- Monitor production and pre-production systems using New Relic, Splunk, and other monitoring tools
- Perform change request and remedy ticket analysis
- Escalate issues and risks in a timely manner
- Monitor production and IMP regions
- Identify root causes of production issues
- Work with TDS, XOC, and operations teams to resolve production issues
- Produce bi-hourly and daily reports
- Identify, understand, analyze, and triage ongoing production issues
- Adopt best practices in reporting and analysis
- Work with integrated partners and operations teams to manage and resolve issues
- Support testing and analysis activities
Requirements
What you’ll need- Support night shift periodically as project needs
- Flexible for off-business-hour schedules and 24/7 on-call support during open enrollment as needed
- Determine system objectives by studying business functions, gathering information, and evaluating output requirements
- Understanding of system engineering concepts
- Strong understanding of Java or relevant core technologies
- Ability to adapt under high pressure and short deadlines
- Initial triage, categorization, and prioritization of events
- Direct troubleshooting activities and technical escalations
- Problem management and change control support
- Ensure integrity and security of healthcare products and data
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Must be able to obtain and maintain a Public Trust clearance
- Must have lived in the United States 3 out of the past 5 years
- Bachelor’s in a relevant technical field
- 4 to 6+ years related experience
- Experience with Splunk and New Relic is a plus
- Healthcare background is preferred
Benefits
Comp & perks- Competitive compensation
- 401(k) with employer contributions
- Flexible paid time off
- Hybrid ways of working
- Comprehensive medical, dental, vision, life, and disability insurance
- Curated in-office experience
- Sparksoft Cares fundraising opportunities
- Training and development programs
- Collaborative, transparent, and fun culture
- Great Place to Work® recognition