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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user-centered digital product development, integrating user research insights with agile methodologies to optimize service design. Proficient in managing integration teams and facilitating workshops to enhance collaboration and deliver tailored solutions.
Highest-signal resume keywords
User ResearchDigital Service DesignAgile MethodologiesIntegration Team ManagementDesign Prototyping Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User-Centered DesignService DesignRequirements ManagementAcceptance Criteria DefinitionSolution Evaluation
Soft Skills
Stakeholder EngagementWorkshop FacilitationCommunication
Tools & Technologies
MarvelSketchAdobe XDAxureInVision
Industry Keywords
Agile FrameworksScrumKanbanLean InceptionDesign ThinkingSAFeCustomer ExperienceDevOpsSystems EngineeringBusiness Agility
Tech Stack
Tools & technologiesAndroidAxureInvisioniOS
About the role
Key responsibilities & impact- Ensure the development of user-centered digital products.
- Ensure that development efforts align with user needs and that the client’s systems are cohesively integrated.
- Optimize interactions with departments, schools, and other stakeholders to gather insights and create software tailored to the client’s needs.
- Conduct and interpret user research and reduce service complexity.
- Manage integration teams working with operations and complex systems engineering.
- Facilitate workshops for product ideation, persona development, and user research.
- Develop user/business documentation and support materials.
- Detail and refine requirements and manage nonconformities.
- Conduct product handoffs.
- Define acceptance criteria for deliverables.
- Evaluate and validate solutions.
Requirements
What you’ll need- Bachelor’s degree preferred, ideally in Computer Science, Engineering, or another field related to service design.
- Certification not required.
- Preferred experience: 4 years in digital service design.
- Experience conducting and interpreting user research.
- Experience managing integration teams working with operations and complex systems engineering.
- Knowledge of agile frameworks and methodologies, including Scrum, Kanban, Lean Inception, Design Thinking, SAFe, Customer Experience, DevOps, Systems Engineering, OKRs, and Business Agility.
- Proficiency with design and prototyping tools such as Marvel, Sketch, Adobe XD, Axure, and InVision.
- Knowledge of mobile app design for iOS and Android, as well as responsive design.
- Experience facilitating workshops for product ideation, persona development, and user research.
- Experience developing user/business documentation.
- Experience evaluating and validating solutions.
Benefits
Comp & perks- Health Insurance
- Dental Insurance
- Life Insurance
- Meal or Food Allowance
- Transportation Allowance
- Wellhub (formerly Gympass)