Customer Success Manager

Speak

. Own a portfolio of direct B2B accounts, driving renewal, retention, and learner engagement .

Posted 9/23/2026full-timeSeoul • South KoreaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B accounts with a focus on customer retention and engagement, utilizing data analysis to drive insights and recommendations. Proficient in cross-functional collaboration with Sales, Marketing, and Product teams to enhance customer success.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceData Analysis and InsightsKorean Language FluencyHubSpot Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer RetentionEngagement StrategiesData AnalysisBusiness Reviews

Soft Skills

Customer CommunicationEscalation JudgmentProcess Improvement Mindset

Tools & Technologies

HubSpotCRM Platforms

Industry Keywords

EdTechHR TechCorporate Training

About the role

Key responsibilities & impact

Own a portfolio of direct B2B accounts, driving renewal, retention, and learner engagement
Onboard new customers and administrators and launch programs quickly
Drive learner activation during the first weeks of programs
Monitor usage data and identify at-risk accounts and low-engagement cohorts
Run targeted interventions to improve engagement
Deliver data-backed business reviews demonstrating program ROI and next steps
Partner with Marketing on engagement campaigns and challenges
Identify expansion signals and partner with Sales on expansion opportunities
Communicate product gaps and recurring customer pain points to Product and Engineering
Maintain accurate account, renewal, and activity records in HubSpot for reliable forecasting
Collaborate with Sales, Marketing, and Product as part of the Speak for Business team

Requirements

What you’ll need

3+ years in Customer Success or Account Management in B2B SaaS
Experience managing a book of business with demonstrable retention and engagement results
Native or near-native fluency in Korean
Business proficiency in English
Ability to analyze usage data and turn insights into customer recommendations
Strong customer communication skills, including running QBRs with corporate stakeholders
Ability to manage multiple accounts reliably and exercise escalation judgment
Process-improvement mindset
Experience in EdTech, HR tech, or Korean corporate training landscape is nice to have
Familiarity with CRM and customer success platforms, including HubSpot, is nice to have
Experience at a fast-growth startup or early-stage team is nice to have
Cross-functional experience with Sales, Marketing, and Product is nice to have
Personal language-learning experience is nice to have

Benefits

Comp & perks

Opportunity to join a fast-growing company at an exciting phase
Opportunity to significantly impact the course of the company
Professional growth and development opportunities
Opportunity to work with a tight-knit, thoughtful team
Global collaboration with users and teams across multiple regions
Opportunity to travel
Opportunity to impact people's lives through language learning