CX Agent

Speak

. Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports .

Posted 10/21/2026contractSeoul • South KoreaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support and operations, with a strong focus on resolving issues related to subscriptions, billing, and app functionalities. Proficient in Traditional Chinese and business English, with experience in improving AI agents and utilizing customer support platforms.

Highest-signal resume keywords

Native-Level MandarinCustomer Support ExperienceAI Agent ImprovementIntercom ProficiencyData Analysis Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Subscription BillingIn-App Purchase FlowsKnowledge Article WritingSQLGitGitHubAI Coding ToolsPrompt WritingData ComfortUser Feedback Analysis

Soft Skills

CollaborationProblem-SolvingCommunication

Tools & Technologies

IntercomClaude CodeCursor

Industry Keywords

Customer-Facing RoleVoC ReportsHybrid Work ArrangementTaiwan User InsightsCantonese Proficiency

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle Taiwan, Hong Kong and Macau support in Traditional Chinese across in-app chat, email, calls and in-app reports
Resolve subscription, billing, refund, account and app issues across App Store, Google Play and web payments
Investigate recurring issues to their root cause and escalate bugs to engineering with clear reproduction steps
Review the AI agent's Taiwan conversations, identify knowledge gaps, and close them with articles, rules and small code changes
Work closely with the Taiwan team on campaigns, promotions and user feedback
Share Taiwan user insights through VoC reports and help run user interviews

Requirements

What you’ll need

Native-level Mandarin as used in Taiwan, with excellent written Traditional Chinese
Working-level business English for collaboration with the global team and internal documentation
2+ years in customer support, operations or another customer-facing role
Authorization to work in Korea
Ability to work in a hybrid arrangement at the Seoul office
Conversational Korean ability for day-to-day collaboration with the Seoul team
Experience improving an AI agent, chatbot or automation
Experience writing prompts, knowledge articles or rules
Experience with git or GitHub, or AI coding tools such as Claude Code or Cursor
Familiarity with subscription billing or in-app purchase flows
Experience with Intercom or a similar customer support platform
Comfort with data, including spreadsheets and SQL
Written Cantonese ability for Hong Kong and Macau users

Benefits

Comp & perks

12-month contract with potential to extend or convert to full-time based on business needs and performance
Opportunity to work with a global team and users across multiple regions
Opportunity to travel
Professional growth and development in a rapidly growing company
Opportunity to make significant impact on the company and learners' lives