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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and SaaS management, focusing on customer retention, upselling, and cross-selling strategies while ensuring effective project management and solution deployment. Proficient in building relationships and driving adoption of solutions across diverse teams and customer accounts.
Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceBilingual Communication (French and English)Strategic Project ManagementPresales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI AnalysisTechnical IntegrationProject DeploymentCustomer ReportingData-Driven Decision Making
Soft Skills
Proactive InitiativeOrganizational SkillsRelationship BuildingTeam CollaborationCuriosity and Quick Learning
Tools & Technologies
Speexx Solutions
Industry Keywords
Customer Lifecycle ManagementInternational Account ManagementUpsellingCross-SellingCustomer Satisfaction Strategies
About the role
Key responsibilities & impact- Manage a portfolio of existing projects, monitor and analyze KPIs, anticipate customer needs, resolve issues, and provide reporting
- Ensure continuous and proactive follow-up with customer accounts and implement customer success and satisfaction strategies
- Advise customers, secure retention, identify upselling and cross-selling opportunities, and detect risk signals
- Set up new projects, including consultative engagement, technical integration, deployment, onboarding, and go-live
- Work closely with the Sales team to turn growth opportunities into concrete actions
- Drive adoption of Speexx solutions and maximize their value for customers and users
- Build relationships with global teams and the Sales, Product Management, Training Management, and Technical Specialists departments
- Maintain and develop expertise in Speexx solutions and services
- Support customers with the adoption, integration, and deployment of solutions throughout the customer lifecycle
Requirements
What you’ll need- Proven experience in Customer Success and/or SaaS, particularly in managing large international accounts
- Excellent spoken and written communication skills in French and English
- Proficiency in a third language is a plus
- Proactive, organized, and able to take initiative
- Ability to create an environment of trust and build long-lasting relationships
- Data-driven approach and strategic project management skills
- Curious mindset and ability to learn quickly
- Team-oriented mindset
- Interest in skills development and new technologies
- Interest in presales required; presales experience is a plus
- Based in Spain
- Availability for regular travel to France and occasional international travel
Benefits
Comp & perks- Flexible working hours
- Hybrid working model, with the option to work entirely from the Madrid office, partially from home and the office, or fully remotely
- Travel expenses, health insurance, and disability and life insurance fully covered
- Speexx Academy
- Mentoring program
- International workshops
- External training courses
- Access to the Speexx solution to learn the language of your choice