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Senior NIRIS Level 3 Support – Interoperability Engineer
Spektrum Group. Provide Level 3 technical support for NIRIS at NATO and national sites .
Tech Stack
Tools & technologiesDockerLinuxOracleVMware
About the role
Key responsibilities & impact- Provide Level 3 technical support for NIRIS at NATO and national sites
- Install, configure, upgrade and verify NIRIS deployments
- Provide escalation support to Level 1 and Level 2 teams
- Diagnose and resolve complex incidents and problems and perform root-cause analysis
- Prepare and validate new NIRIS software versions before deployment
- Plan, coordinate, execute and report on NATO interoperability test events
- Act as Test Director for assigned interoperability test areas
- Analyse interoperability issues involving NIRIS standards and interfaces
- Provide on-site installation, site enablement, training and workshops
- Support security accreditation and User Acceptance Testing (UAT)
- Produce and maintain deployment, support and test documentation
- Deliver NIRIS installation, deployment and upgrade support
- Manage NIRIS Level 3 incidents and problems
- Support NIRIS interoperability test events
- Provide NIRIS site enablement, training and acceptance support
Requirements
What you’ll need- Strong Level 2/Level 3 technical support and incident/problem management
- Enterprise server infrastructure, including Oracle and/or HPE server platforms
- Secure information exchange technologies, including Data Diodes or comparable unidirectional gateway solutions
- Linux and Windows installation, configuration, upgrades and troubleshooting
- Interoperability and data-exchange standards in defence/NATO or comparable operational C2 environments
- Strong practical experience with Tactical Data Links, particularly Link 16, JREAP and OTH-Gold
- Interoperability test planning, execution, analysis and reporting
- Virtualisation such as VMware ESXi
- Containerisation such as Docker
- Scripting and automation
- Application and system log analysis
- Ability to deliver technical training, workshops and briefings
- Professional written and spoken English
- Ability and willingness to travel to NATO and national sites
- At least 15 years of professional experience supporting, deploying or operating distributed software systems
- At least 10 years with enterprise server hardware/infrastructure
- At least 10 years providing Level 2 or Level 3 support
- At least 10 years installing, configuring and upgrading software on Linux and Windows
- At least 15 years in interoperability and data-exchange standards, particularly in defence, NATO or comparable operational C2 environments
- At least 10 years practical experience with Tactical Data Links including Link 16, JREAP and OTH-Gold
- At least 10 years supporting or executing interoperability test events
- National of a NATO member nation
- Valid National or NATO Secret personal security clearance
Benefits
Comp & perks- Contractor/freelancer/B2B rate
- Normal scheduled travel, accommodation and associated expenses included in the bid price
- Extraordinary purchaser-directed travel reimbursed according to applicable framework contract provisions