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Spellbook

Solutions Engineer

Spellbook

. Partner with Account Executives to support prospects throughout the evaluation and sales cycle .

Posted 10/7/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $140,000 - $175,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in solutions engineering and technical support within SaaS or B2B environments, with a strong focus on customer requirements, product demonstrations, and effective communication. Proficient in security and data privacy frameworks, and skilled in troubleshooting and configuring software integrations.

Highest-signal resume keywords
Solutions EngineeringTechnical SupportSecurity Frameworks (SOC 2, GDPR, PIPEDA)Software Integration ConfigurationCustomer Interaction Management (HubSpot)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Application SetupUser ProvisioningTechnical DemonstrationsDocument and Data MigrationProduct Knowledge (Spellbook Platform)Technical Content CreationProofs of ConceptRFP CollaborationIntegration ProvisioningCustomer Requirements Analysis
Soft Skills
Effective CommunicationCollaborationSelf-StarterProblem-SolvingAdaptability
Tools & Technologies
HubSpotMicrosoft 365AI Tools
Industry Keywords
SaaSB2BLegal TechHigh-Growth Technology

About the role

Key responsibilities & impact
  • Partner with Account Executives to support prospects throughout the evaluation and sales cycle
  • Understand enterprise customer requirements and plan and deliver demos and trials
  • Guide prospects through self-service setup and handle basic user and integration provisioning
  • Answer product, technical, security, and data privacy questions, involving internal teams when needed
  • Prepare demo and trial environments with sample agreements tailored to prospect use cases
  • Facilitate document and data migrations with internal teams
  • Triage bugs and functionality issues, escalating to Engineering and owning issues through resolution
  • Lead technical demonstrations and proofs of concept addressing unique business objectives
  • Collaborate cross-functionally on RFPs and questionnaires
  • Create and maintain technical content and documentation
  • Become a product expert across the Spellbook platform and understand competitors
  • Attend events or conferences and host internal training sessions as assigned

Requirements

What you’ll need
  • 2+ years of experience in solutions engineering, sales engineering, technical support, or a similar customer-facing technical role, ideally in SaaS or B2B environments
  • Familiarity with security and data privacy frameworks such as SOC 2, GDPR, and PIPEDA
  • Experience troubleshooting application setup, account setup, and basic user provisioning issues
  • Experience configuring software integrations for customer trials or onboarding
  • Ability to articulate technical concepts and business benefits to technical and non-technical audiences, including lawyers and IT teams
  • Ability to understand customer pain points and position suitable solutions
  • Self-starter able to thrive in fast-paced and unstructured environments
  • Effective verbal and written communication skills
  • Ability to collaborate within a distributed team
  • Proficiency with HubSpot or equivalent customer interaction management tools
  • Must be legally entitled to work in the United States or Canada
  • Nice to have: startup experience
  • Nice to have: familiarity with legal tech
  • Nice to have: experience in a high-growth scaling technology company
  • Nice to have: experience delivering product demonstrations and technical presentations
  • Nice to have: experience deploying or administering Microsoft 365 / Word add-in environments
  • Nice to have: comfort using AI tools responsibly

Benefits

Comp & perks
  • Company-paid group benefits for you and your family
  • $1,000 towards mental health support
  • Holiday closure
  • Generous time off policies
  • Monthly paid meals
  • Annual wellness allowance
  • Parental leave top-ups
  • Competitive stock option grants
  • Flexible work environment with autonomy and accountability