Patient Care Specialist

Spero Health

. Support Spero Health’s mission within an integrated team serving patients receiving counseling, case management, and medically assisted treatment .

Posted 11/3/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage high volumes of inbound and outbound calls while maintaining patient confidentiality and adhering to HIPAA regulations. Proficient in scheduling appointments and documenting patient records accurately using computerized systems.

Highest-signal resume keywords

Customer Service SkillsHigh Volume Call ManagementComputerized Scheduling SystemsPatient RegistrationHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Record DocumentationInsurance VerificationAppointment SchedulingCall Quality ManagementPerformance Goal Achievement

Soft Skills

Professional CommunicationCourteous InteractionProblem ResolutionCooperationMaturity

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient ConfidentialityHealthcare InsuranceCase ManagementMedically Assisted TreatmentInbound and Outbound Calls

About the role

Key responsibilities & impact

Support Spero Health’s mission within an integrated team serving patients receiving counseling, case management, and medically assisted treatment
Answer and manage a high volume of inbound and outbound calls
Communicate with patients and teammates in a courteous and professional manner
Provide superior customer service
Answer emails and online chat messages
Schedule appointments using computerized scheduling systems
Document patient records accurately
Resolve patient issues and meet service expectations
Maintain accurate patient accounts by obtaining, recording, and updating personal, financial, and insurance information
Register new patients, verify healthcare insurance, and schedule appointments
Meet established performance goals for efficiency, call quality, attendance, calls per day, and patient satisfaction
Communicate critical and functional concerns to the Manager and recommend solutions
Protect patient rights by maintaining confidentiality and following HIPAA regulations

Requirements

What you’ll need

High School Diploma or equivalent preferred
1 to 3 years of related experience required
Ability to manage a high volume of inbound and outbound calls
Professional, courteous, cooperative, and mature communication
Superior customer service skills
Ability to promptly answer emails and online chat messages
Experience using computerized scheduling systems
Ability to document patient records using proper English grammar, spelling, and syntax
Ability to resolve patient issues and meet or exceed service expectations
Ability to obtain, record, and update personal, financial, and insurance information
New patient registration, healthcare insurance verification, and scheduling skills
Ability to meet performance goals related to efficiency, call quality, attendance, calls per day, and patient satisfaction
Ability to communicate critical and functional concerns to the Manager and recommend solutions
Ability to maintain confidentiality and follow HIPAA regulations

Benefits

Comp & perks

Medical, Dental, and Health Savings Account
Vision, Life and Disability insurance (100% Company Paid)
Generous PTO and paid holidays
401(k) retirement program with company match
Wellness Programs (Fitness Reimbursement & Smoking Cessation)
Employee Assistance Program (EAP)
Discounts via Tickets at Work
Opportunities for growth
Fully remote work arrangement