Customer Operations Coordinator

Spindrift Beverage Co, Inc.

. Manage customer orders from receipt through fulfillment, shipment, delivery, and invoicing .

Posted 9/23/2026full-timeNewton • Massachusetts • United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and analytical skills to manage customer orders and logistics effectively while ensuring compliance with customer-specific requirements. Capable of collaborating across teams to enhance operational efficiency and resolve issues promptly.

Highest-signal resume keywords

Order ManagementLogistics CoordinationCustomer OperationsAnalytical Problem-SolvingMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogistics CoordinationSupply Chain ManagementAnalytical SkillsProblem-SolvingProcess ImprovementCustomer ComplianceShipment ExecutionInventory ManagementOperational Scalability

Soft Skills

Organizational SkillsAttention to DetailCollaborationCommunication SkillsOwnership

Tools & Technologies

ERP SystemsEDI PlatformsCustomer PortalsMicrosoft Excel

Industry Keywords

Customer OperationsOrder FulfillmentSupply ChainLogisticsOperational Risk

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage customer orders from receipt through fulfillment, shipment, delivery, and invoicing
Monitor and prioritize a high volume of orders across multiple fulfillment locations and customer ship-to locations
Ensure orders are processed accurately according to customer-specific requirements and service expectations
Identify and help resolve order exceptions, fulfillment constraints, and shipment delays
Serve as a primary operational contact for internal stakeholders and customers regarding order status, shipment execution, inventory availability, and issue resolution
Partner with Sales and Customer teams on customer-specific programs, product launches, and service requirements
Coordinate customer compliance requirements, routing instructions, delivery appointments, and customer portal activities
Support resolution of customer claims, deductions, shortages, damages, and delivery discrepancies
Coordinate outbound shipments with warehouses, carriers, logistics providers, and internal supply chain partners
Monitor shipment execution and delivery performance
Investigate and help resolve transportation, warehousing, and fulfillment issues
Build working relationships across Sales, Supply Chain, Logistics, Finance, and other internal teams
Identify opportunities to improve efficiency, strengthen service levels, and reduce operational risk
Participate in system enhancement, process improvement, and operational scalability projects
Contribute ideas and recommendations as knowledge of customers, systems, and operations develops

Requirements

What you’ll need

Bachelor’s degree in Business, Supply Chain, Operations, Logistics, or a related field preferred
0–2+ years of experience in customer operations, order management, logistics, supply chain, or a related field
Recent college graduates are encouraged to apply but should have relevant internship or co-op experience in one or more of these areas
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Strong analytical and problem-solving skills
Willingness to ask questions and take ownership of issues through resolution
Clear written and verbal communication skills
Ability to collaborate effectively across teams
Proficiency in Microsoft Excel
Comfort learning new business systems
Ability to work from Newton, MA HQ 4 days a week
Experience with ERP systems, EDI platforms, or customer portals is helpful but not required

Benefits

Comp & perks

Eligible for overtime
Annual bonus program
Medical, dental, and vision insurance
Company-paid life insurance
401(k) retirement savings plan with a company match
Monthly cell phone allowance
Annual allowances for personal use of Spindrift products, health and wellness, professional development, and social justice education
Voluntary benefits including additional life insurance, short-term disability insurance, and long-term disability insurance
Paid parental leave, vacation, sick, personal, bereavement, community service, and holiday time
Additional work remote flexibility after one year of service
Unlimited Spindrift products and snacks in the office
Product swaps with other consumer goods brands
Monthly lunches, happy hours, and community-building events throughout the year