Operations Manager, Payments

Sporty Group

. Define, own, and manage core payment operations and KPIs covering payment acceptance rates, payment performance, conversion, compliance, cost, and more .

Posted 11/1/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing payment operations, including fraud prevention, risk management, and compliance within the fintech industry. Proven ability to analyze data and market trends to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Payment Operations ManagementFraud Prevention and Risk ManagementAnalytical and Decision-Making SkillsTeam Leadership and DevelopmentCompliance and Risk Awareness

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment Acceptance RatesPayment Performance AnalysisKYC ProceduresData AnalysisOperational Metrics MonitoringMarket Trend AnalysisPolicy ImplementationSystem EnhancementsProblem-SolvingInvestigation Techniques

Soft Skills

LeadershipCollaborationMotivationCommunicationCustomer Experience Focus

Industry Keywords

Global Payment SystemsFintechGaming IndustryCompliance DirectivesRisk Management StrategiesPayment LandscapeOperational Needs AssessmentFraud InvestigationPayment Issues ResolutionNetwork Partner Collaboration

About the role

Key responsibilities & impact

Define, own, and manage core payment operations and KPIs covering payment acceptance rates, payment performance, conversion, compliance, cost, and more
Oversee fraud prevention and risk management strategies, policies, and procedures
Analyse market trends across the payment space to improve customer experience quality and efficiency
Monitor business and process metrics to identify solutions and deliver improvements
Oversee investigations of suspected fraudulent activities through analysis of data, documentation, and evidence
Collaborate with product and engineering teams to solve local challenges and enhance customer experience
Recruit, manage, lead, and motivate payment operations professionals across different geographies
Assess changing payment landscapes, industry trends, regulations, and systems
Establish and revise policy, implement compliance directives, review system enhancements, and assess operational needs
Ensure end-user issues are resolved promptly
Act as primary point of contact with network partners to resolve production issues

Requirements

What you’ll need

Fluency in both written and spoken English
Bachelor’s or Master’s degree in Finance or a related field
Advance knowledge of global payment systems, region specific rules and regulations
Payment operations experience across tech / fintech / gaming industry is an advantage
Proven experience in fraud, risk, KYC, investigation, and risk management
Expert experience managing, leading and building a wider team
Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
Experienced owning and and solving complex payment issues
Understanding of Compliance and Risk Awareness

Benefits

Comp & perks

Sporty is a remote first company in pursuit of sustainability
A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities