Senior VIP Account Manager

Sporty Group

. Build and maintain strong relationships with VIP customers to support retention and identify opportunities to enhance their experience .

Posted 10/18/2026full-timeCape Town • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing VIP customer relationships within the iGaming sector, focusing on retention strategies and data analysis to enhance player engagement. Proficient in communication and problem-solving, with a strong ability to work under pressure and achieve targets.

Highest-signal resume keywords

Senior Account ManagementRetention StrategiesData AnalysisCommunication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationOutstanding Problem-SolvingAbility to MultitaskAdaptability to ChangeStrong Drive to Achieve Targets

Industry Keywords

IGamingSportbettingVIP Customer ManagementData SecurityInternal Reporting

About the role

Key responsibilities & impact

Build and maintain strong relationships with VIP customers to support retention and identify opportunities to enhance their experience
Provide proactive support to VIP players and address their needs promptly and effectively
Monitor VIP player activity and engagement and work on VIP-specific campaigns and promotions
Analyse data and prepare internal reports
Collaborate with internal departments to ensure seamless communication and process execution
Stay updated with industry information, policies, and regulations in the iGaming sector
Ensure data security

Requirements

What you’ll need

Previous/current experience as an Senior Account Manager within the iGaming / sportbetting industry
Previous experience with retention and retention strategies
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Ability to work under pressure, in a team environment, multitask with projects and tasks, adjust quickly to change, and focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English

Benefits

Comp & perks

A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities