Customer Experience Specialist

Spot & Tango

. Handle personalized inbound and outbound phone, SMS, email, and chat interactions .

Posted 10/6/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support through effective communication and relationship-building, with a focus on problem-solving and service improvement in a fast-paced environment. Experience in D2C subscription businesses or the pet industry is advantageous.

Highest-signal resume keywords

Customer Support ExperienceExcellent Communication SkillsProblem-Solving SkillsExperience in D2C Subscription BusinessAbility to De-Escalate Customer Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingResiliencePositive AttitudeEagerness to LearnAbility to Balance Multiple Priorities

Industry Keywords

Contact Center ExperienceCustomer ExperiencePet IndustrySales and RetentionCustomer Insights

About the role

Key responsibilities & impact

Handle personalized inbound and outbound phone, SMS, email, and chat interactions
Build rapport with customers and maintain positive, professional relationships
Become an expert in Spot & Tango products, services, and internal systems
Provide efficient and effective customer support
Share customer insights with CX Managers and cross-functional leaders
Advocate for service improvements, streamlined processes, and better customer experiences
Handle sensitive and complex customer interactions
Pilot new efforts to drive sales and retention

Requirements

What you’ll need

Minimum of 1 year of experience in a contact or call center, or a related field
Experience working with D2C subscription businesses or in the pet industry is a plus
Excellent written and verbal communication skills
High comfort engaging with customers over the phone
Ability to quickly build rapport with people
Strong problem-solving skills and ability to think on your feet
Proven ability to de-escalate unhappy customers and transform them into satisfied advocates
Eagerness to learn, grow, and develop professional skills
Resilience and a positive attitude in a customer-facing role
Ability to thrive in a fast-paced environment and balance multiple priorities
Belief in customer service as a growth driver and brand differentiator
Dog lover is a plus
Weekend staffing may be required

Benefits

Comp & perks

Market-competitive hourly compensation
Benefits package
Full-time schedule of 40 hours per week