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Tech Stack
Tools & technologiesDNSFirewalls
About the role
Key responsibilities & impact- Conduct comprehensive virtual site assessments and complex or escalated restaurant site surveys
- Validate wiring, electrical infrastructure, networking, and internet performance readiness
- Perform traceroutes, port checks, and document infrastructure gaps or risks
- Provide technical guidance to clients and vendors
- Collaborate with Project Managers, Technicians, and Engineering
- Lead remediation follow-ups and support junior specialists through training and knowledge sharing
- Recommend improvements to survey tools, templates, and internal processes
- Maintain records including photos, diagrams, and survey outcomes
- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
- Complete cabling, patching, and connectivity setup
- Deliver onsite training and live support for staff and management
- Implement menu/system updates and reporting configuration
- Conduct pre- and post-installation tasks, readiness checks, and troubleshooting
- Lead client follow-ups to support smooth transitions and adoption
- Travel regularly to client sites
- Adhere to SOPs, SLAs, checklists, and quality assurance processes
- Review outcomes, address process gaps, and drive continuous improvement
Requirements
What you’ll need- 2-3 years of restaurant and/or technical support experience
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
- Skilled in advanced network testing (speed, latency, DNS)
- Strong troubleshooting and experience resolving escalated technical issues
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations
- Experience managing complex, multi-site projects independently and mentoring junior team members
- Experience conducting client-facing walkthroughs and training staff
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
- Demonstrated success in 50+ POS installations or comparable technical deployments
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses
- High school diploma or GED required
- Fluent in English (written and verbal)
- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed
- For U.S. based roles, work authorization in the U.S. is required; visa sponsorship is not available
Benefits
Comp & perks- Medical, Dental, and Vision Options
- HSA with Employer Match
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year
- Employee Resource Groups