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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting comprehensive site assessments and technical support for restaurant POS systems, including installation and configuration of hardware and networking infrastructure. Proficient in client training, project management, and continuous improvement of processes and tools.
Highest-signal resume keywords
Networking InfrastructurePOS System InstallationAdvanced Network TestingClient-Facing TrainingProject Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Low-Voltage CablingRoutersSwitchesWi-Fi OptimizationTechnical Issue ResolutionMulti-Terminal DeploymentsCabling and Connectivity SetupMenu/System UpdatesDiagnostic TestingProcess Improvement
Soft Skills
MentoringCollaborationCommunicationCustomer ServiceTraining
Tools & Technologies
Microsoft OfficeGoogle WorkspaceCRM PlatformsTicketing SystemsPOS Hardware
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Restaurant OperationsFintechSaaSTechnical SupportImplementation
Tech Stack
Tools & technologiesDNSFirewalls
About the role
Key responsibilities & impact- Conduct comprehensive virtual site assessments and complex or escalated restaurant site surveys
- Validate wiring, electrical infrastructure, networking, and internet readiness
- Perform traceroutes, port checks, and other diagnostics; document infrastructure gaps and risks
- Provide technical guidance to clients and vendors
- Collaborate with Project Managers, Technicians, and Engineering
- Lead remediation follow-ups and support junior specialists through training and knowledge sharing
- Recommend improvements to survey tools, templates, internal processes, and SOPs
- Maintain records including photos, diagrams, and survey outcomes
- Install and configure POS hardware including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
- Complete cabling, patching, and connectivity setup
- Deliver onsite training and live support for staff and management
- Implement menu/system updates and reporting configuration
- Conduct pre- and post-installation readiness checks and troubleshooting
- Lead client follow-ups to support smooth transitions and adoption
- Travel regularly to client sites
- Adhere to SOPs, SLAs, checklists, and quality standards
- Review outcomes and identify process gaps or errors for continuous improvement
Requirements
What you’ll need- 2-3 years of restaurant and/or technical support experience
- Experience in fintech or SaaS environments preferred
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
- Skilled in advanced network testing, including speed, latency, and DNS
- Experience resolving escalated technical issues
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations
- Ability to manage complex, multi-site projects independently and mentor junior team members
- Experience conducting client-facing walkthroughs and training staff
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
- Demonstrated success in 50+ POS installations or comparable technical deployments
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses
- High school diploma or GED required
- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed
- Fluent in English (written and verbal)
- Bilingual proficiency in Spanish required
- U.S. work authorization required; visa sponsorship is not available
Benefits
Comp & perks- Medical, Dental, and Vision Options
- HSA with Employer Match
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
- Pre-Tax Commuter Benefits
- Paid Parental Leave
- Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
- Monthly cell phone and internet stipend
- Education reimbursement up to $2,000 per calendar year
- Employee Resource Groups to build community and inclusion at work
- Company stock plan may be available depending on role eligibility