FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Junior Support Representative – Bilingual
Spread Tecnologia. Serve as the focal point between business units, technical teams, and vendors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing operational IT requests and guiding users through support processes. Proficient in engaging with business units, technical teams, and vendors to ensure timely resolution of incidents and service requests.
Highest-signal resume keywords
Operational IT Request MonitoringITIL KnowledgeITSM Tools ExperienceBilingual Communication (English/Spanish)Corporate IT Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational IT Request MonitoringITIL KnowledgeITSM Tools Experience
Soft Skills
Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsProactivitySense of Urgency
Industry Keywords
Corporate IT EnvironmentSupport ProcessesService RequestsIncident Management
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Serve as the focal point between business units, technical teams, and vendors
- Ensure that responsible support groups are engaged and monitor the resolution of requests
- Follow up on outstanding items, risks, dependencies, and commitments
- Guide users through support processes, incidents, and service requests
- Consolidate operational and executive information to support management
Requirements
What you’ll need- Experience monitoring operational IT requests
- Excellent communication, organizational, and interpersonal skills, along with proactivity and a sense of urgency
- Required language: English or Spanish, with fluency in at least one of these languages
- High school diploma
- Experience in corporate IT environments is a plus
- Experience with ITSM tools is a plus
- Knowledge of ITIL is a plus
- Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Benefits
Comp & perks- 100% remote work, depending on the contract model
- The company embraces diversity in all its forms
- This position is also open to people with disabilities