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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow platform adoption, organizational change management, and operational transformation, with a strong focus on defining and tracking KPIs for business outcomes. Proficient in collaborating with diverse teams and stakeholders to drive effective communication and readiness initiatives.
Highest-signal resume keywords
ServiceNow Platform AdoptionOrganizational Change ManagementITIL CertificationServiceNow CSA CertificationExperience in Global Corporate Environments
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ITSMService Delivery OperationsPlatform EnablementKPI TrackingWorkflow DevelopmentIntegration ManagementAdoption PlanningWorkshop DevelopmentTeam Readiness InitiativesOperational Transformation
Soft Skills
CollaborationCommunicationStakeholder EngagementLeadership
Tools & Technologies
ServiceNow
Certifications & Qualifications
ITILServiceNow CSAITSMCSM
Industry Keywords
Managed ServicesGlobal Service DeliveryCorporate EnvironmentsOperational Transformation
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Drive adoption of the ServiceNow platform
- Connect global teams
- Promote operational transformation
- Serve as Product Owner / Platform Enablement Lead
- Collaborate with Product Owners, stakeholders, technical teams, and business leaders
- Develop adoption plans, workshops, communications, and team readiness initiatives
- Define and track adoption, utilization, and business outcome KPIs
Requirements
What you’ll need- At least 5 years of experience in ITSM, Service Delivery operations, managed services, or platform enablement
- Strong knowledge of ServiceNow, including its workflows, functionalities, and integrations
- Experience with platform adoption, organizational change management (OCM), and operational transformation
- Experience working with Product Owners, stakeholders, technical teams, and business leaders
- Experience developing adoption plans, workshops, communications, and team readiness initiatives
- Experience defining and tracking adoption, utilization, and business outcome KPIs
- Experience working in global corporate environments
- Fluency in English and Portuguese
- 3+ years of hands-on ServiceNow experience
- ITIL, ServiceNow CSA, ITSM, or CSM certifications
- Experience in managed services and global Service Delivery environments
Benefits
Comp & perks- 100% remote
- Global role
- Contractor engagement (PJ)