Senior Telecommunications Engineer

Spread Tecnologia

. Plan, coordinate, and monitor technical and operational activities, ensuring deadlines, quality standards, and SLAs are met .

Posted 9/17/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process management, performance metrics, and quality auditing within ICT services, with a strong focus on monitoring KPIs and SLAs to drive continuous improvement. Proficient in analyzing operational data and developing action plans to address nonconformities and risks.

Highest-signal resume keywords

Process ManagementPerformance MetricsQuality AuditingIncident ManagementITIL Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisAction Plan DevelopmentOperational Metrics MonitoringQuality Standards AssessmentSLA Monitoring

Soft Skills

CoordinationProblem Solving

Certifications & Qualifications

Professional Registration with CREA

Industry Keywords

Telecommunications EngineeringElectrical EngineeringElectronics EngineeringElectrotechnical EngineeringICT OperationsITSMRoot Cause Analysis

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Plan, coordinate, and monitor technical and operational activities, ensuring deadlines, quality standards, and SLAs are met
Structure and optimize operational and support processes, workflows, procedures, and controls
Analyze incidents, requests, operational metrics, and statistics, identifying deviations and opportunities for improvement
Conduct quality audits of support services and assess adherence to established processes and standards
Develop and monitor action plans to address nonconformities, risks, and operational deviations
Monitor KPIs and SLAs, preparing technical and management reports and analyses
Support process management, governance, and continuous improvement of ICT services

Requirements

What you’ll need

Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, or Electrotechnical Engineering
Active professional registration with CREA
Professional experience compatible with the responsibilities of the position
Knowledge of process management, performance metrics, auditing, and service quality
Ability to analyze incidents, requests, and operational data
Experience developing and monitoring action plans
Experience in engineering, telecommunications, ICT operations, or ICT support activities
Knowledge of metrics, SLAs, auditing, incident management, and process management
Knowledge of ITIL, ITSM, and root cause analysis (RCA) is desirable

Benefits

Comp & perks

100% remote work, depending on the contract model
This position is also open to persons with disabilities (PwD)