Customer Success Lead

Springboard

. Lead intake and onboarding for new client engagements, defining success metrics, aligning logistics, resolving technical access requirements, and coordinating participant enrollment .

Posted 11/12/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client engagements and program implementations, with a strong focus on relationship management, data analysis, and operational efficiency. Proven ability to drive program success and identify growth opportunities within existing accounts.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementData AnalysisProgram ImplementationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementData AnalysisMetrics DefinitionTechnical Access ResolutionEnrollment Coordination

Soft Skills

Excellent Communication SkillsSelf-DirectedOrganizational SkillsRelationship BuildingOperational Instincts

Industry Keywords

Workforce DevelopmentEmployer PartnershipsEducation ServicesHealthcare OrganizationsMulti-Stakeholder Relationships

About the role

Key responsibilities & impact

Lead intake and onboarding for new client engagements, defining success metrics, aligning logistics, resolving technical access requirements, and coordinating participant enrollment
Own program launches from contract execution through cohort kickoff
Serve as the day-to-day operational contact throughout the program lifecycle
Manage relationships across a portfolio of employer partners, including weekly syncs and Monthly Business Reviews
Prepare and deliver MBR decks reporting on completion rates, job placement, and NPS
Monitor program health and intervene when learner outcomes are at risk
Triage and resolve application, enrollment, payment, and data transfer issues
Identify expansion opportunities within existing accounts
Collaborate with BD on renewals and account growth
Build relationships with client decision-makers
Build scalable playbooks and processes for a growing partner portfolio
Coordinate with internal teams to execute client commitments
Represent the client perspective in internal planning and escalate blockers
Keep stakeholders updated on partner developments, milestones, and open issues

Requirements

What you’ll need

4-7 years in customer success, account management, or enterprise partnerships, ideally in education, workforce development, or a services business
Track record of managing complex, multi-stakeholder relationships with significant ARR
Strong operational instincts and ability to run detailed program implementations while maintaining healthy client relationships
Comfort with data analysis, extracting numbers, telling the story, and identifying key issues
Excellent written and verbal communication skills
Self-directed and organized; able to manage a book of business independently
Experience with workforce training or employer partnerships is a plus
Experience working with healthcare organizations is a plus