Head of Digital and Creative Services

Springer Nature

. Shape and activate the creative and digital strategy for Springer Health+, Adis and the Local Pillar .

Posted 10/2/2026full-timeChester • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing creative and digital production teams within healthcare communications, with a strong focus on workflow design, resource management, and quality assurance. Proficient in implementing scalable processes and tools to enhance productivity and ensure compliance with industry standards.

Highest-signal resume keywords

Creative Production ManagementDigital Strategy DevelopmentWorkflow Tool ImplementationProject Financial ManagementClient-Facing Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Creative ProductionDigital Capabilities DevelopmentResource ManagementQuality AssuranceBudgetingCapacity PlanningDigital Deliverables ScopingAI-Assisted Production ProcessesAccessibility KnowledgeOmnichannel Communications

Soft Skills

Stakeholder ManagementCoachingCollaborationPresentation SkillsTeam Leadership

Tools & Technologies

Workflow ToolsScheduling ToolsCollaboration ToolsReporting ToolsCreative Production Tools

Industry Keywords

Healthcare CommunicationsPharmaceutical ProgrammesCompliance ProcessesCreative ServicesDigital Strategy

About the role

Key responsibilities & impact

Shape and activate the creative and digital strategy for Springer Health+, Adis and the Local Pillar
Lead the digital and creative services team as a centre of expertise and strategic enablement hub
Establish scalable ways of working, governance, supplier management and advisory support for global and local teams
Help teams identify, sell, scope, procure and deliver digital and creative solutions
Support websites, HCP platforms, e-learning, video, animation, infographics, podcasts, data visualisation, omnichannel programmes and digital congress activities
Provide oversight for complex, high-value and strategically important programmes
Support account planning, client workshops, capability presentations, proposals and pitches
Develop proof of concepts, templates, case studies, briefing templates, supplier evaluation criteria, pricing guidance and decision tools
Manage the creative team’s objectives, performance, workload, wellbeing and resource allocation
Match internal and external creative resources to projects and identify capability or capacity gaps
Design and maintain scalable creative and digital production processes
Select and manage workflow tools for scheduling, capacity planning, collaboration, review, approval and reporting
Introduce responsible AI tools and automation to improve productivity and reduce rework
Build and manage a preferred network of agencies, freelancers, technology partners and specialist suppliers
Establish standards for creative production, quality assurance, brand consistency, user experience, accessibility, AI-assisted production and supplier delivery
Oversee workload, capacity, supplier commitments, delivery performance and project financial health
Review vendor cost, performance, quality and value, and report significant operational, financial, quality or capability risks

Requirements

What you’ll need

Significant experience managing creative, digital or integrated production teams in a medical communications/healthcare communications agency
Proven experience implementing creative and digital capabilities development and delivery strategies
Experience building shared services, centres of expertise or enablement models supporting distributed teams
Strong understanding of creative production, workflow design, resource management and quality assurance
Experience selecting, implementing and maintaining workflow tools for briefing, scheduling, review, approval and reporting
Good knowledge of digital deliverables and the disciplines required to scope and produce them
Experience managing agencies, freelancers, production partners or specialist suppliers
Ability to coach non-specialist commercial and local market teams on briefing, assessing, challenging and managing digital and creative suppliers
Strong project, commercial and financial-management skills, including estimating, budgeting, capacity planning and supplier-cost management
Confident client-facing, presentation and stakeholder-management skills
Ability to work effectively with creative, scientific, editorial, technical, operational and commercial specialists
Ability to lead implementation independently within the strategic direction established by the Digital Services Director
Experience across local-market and global pharmaceutical programmes (desirable)
Familiarity with pharmaceutical review, approval and compliance processes (desirable)
Knowledge of accessibility, inclusive design, omnichannel communications and digital analytics (desirable)
Experience introducing AI-assisted or automated creative-production processes with appropriate human oversight (desirable)

Benefits

Comp & perks

Inclusion-focused workplace committed to diversity, equity and inclusion
Disability, neurodivergence and chronic-condition accommodations available