Commercial Employee – Order Management and Customer Service

SPRINTIS Schenk GmbH & Co. KG

. Serve as the point of contact for customers handling inquiries, orders, and complaints .

Posted 10/9/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with proficiency in handling inquiries, orders, and complaints while maintaining master data. Possesses excellent communication skills in Dutch, German, and English, with a proactive and organized approach to administrative support.

Highest-signal resume keywords

Customer ServiceOrder ProcessingData EntryMicrosoft Office SkillsLanguage Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData EntryQuotation PreparationMaster Data Maintenance

Soft Skills

Strong Communication SkillsOrganizational SkillsProactive ApproachIndependent Work

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Commercial Vocational Training

Industry Keywords

B2B E-commerceTrading Company

About the role

Key responsibilities & impact

Serve as the point of contact for customers handling inquiries, orders, and complaints
Advise customers on products
Enter and process orders
Prepare quotations
Enter data and maintain master data
Handle written correspondence
Answer inbound calls
Provide administrative support
Perform general office organization and coordination

Requirements

What you’ll need

Completed commercial vocational training and at least three years of professional experience, ideally in a B2B e-commerce or trading company
Good Dutch language skills
Good German and English language skills
Additional foreign languages are an advantage; French is desirable
Enjoy communicating with customers by phone and virtually
Careful, proactive, and independent approach to work
Quick learner with strong organizational skills and a high degree of personal responsibility
Confident use of PCs and good Microsoft Office skills
Open and approachable manner with strong communication skills
Ideally based near one of the company’s locations in Würzburg or Wiesbaden

Benefits

Comp & perks

Attractive, experience-based salary plus additional benefits, including an Edenred voucher card
Flexible working hours; full-time hours of 37.5 hours per week
Free parking
Bike leasing
Excellent public transport connections, including a subsidy for a public transport pass
Company events and team incentives
Free water, coffee, and fruit
Discounts through the Corporate Benefits program
Modern and secure workplace
Committed and supportive team
Flat hierarchies and an informal first-name culture