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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive Salesforce development expertise, particularly in Salesforce Service Cloud, with a strong focus on Apex, LWC, and SOQL. Proven ability to design and implement customer service solutions while collaborating effectively with global stakeholders.
Highest-signal resume keywords
Salesforce Service Cloud DevelopmentApex ProgrammingLWC DevelopmentREST/SOAP API IntegrationSalesforce Certifications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ApexLWCSOQLSalesforce FlowREST APIsSOAP APIsOmni-ChannelSalesforce KnowledgeEntitlementsSLA Management
Soft Skills
TroubleshootingCommunicationStakeholder Management
Tools & Technologies
SAPInformaticaPlatform EventsCDCCopadoGitAzure DevOps
Certifications & Qualifications
Salesforce Platform Developer ISalesforce Platform Developer IISalesforce Service Cloud Consultant
Industry Keywords
Customer Service SolutionsCase ManagementService ConsoleWorkflow AutomationSales CloudCross-Cloud IntegrationsSalesforce Security ArchitectureOAuthConnected AppsAI-Powered Customer Service
Tech Stack
Tools & technologiesAzureCloudInformaticaSOAP
About the role
Key responsibilities & impact- Develop, customize, and enhance Salesforce Service Cloud applications using Apex, LWC, SOQL, and Salesforce Flow
- Design and optimize customer service processes, including case management, routing, escalation, and resolution
- Build and maintain integrations between Salesforce and enterprise platforms using REST/SOAP APIs, Platform Events, and CDC
- Collaborate closely with business and IT stakeholders to gather requirements and deliver effective solutions
- Support system performance, data integrity, security, testing, deployments, and ongoing platform improvements
- Participate in technical design discussions and contribute to the continuous enhancement of Salesforce architecture and best practices
- Deliver innovative customer service solutions and automate business processes
- Integrate Salesforce with enterprise applications
- Collaborate with global stakeholders on impactful projects
Requirements
What you’ll need- 5+ years of hands-on Salesforce development experience, including Salesforce Service Cloud
- Strong expertise in Apex, SOQL, LWC, and Salesforce Flow
- Proven experience building and supporting integrations using REST/SOAP APIs
- Solid understanding of Service Cloud capabilities, including Case Management, Service Console, and workflow automation
- Ability to translate business requirements into scalable, high-quality technical solutions
- Strong troubleshooting, communication, and stakeholder management skills
- Comfortable working independently in a global, remote environment
- Fluent English
- Experience with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management
- Knowledge of Sales Cloud and cross-cloud Salesforce integrations
- Experience with SAP, Informatica, Platform Events, and CDC
- Familiarity with Copado, Git, and Azure DevOps
- Understanding of Salesforce security architecture, OAuth, and Connected Apps
- Exposure to Agentforce, Einstein AI, or AI-powered customer service solutions
- Salesforce certifications (Platform Developer I/II, Service Cloud Consultant, etc.)
- Experienced in using AI tools in day-to-day workflow