Client Success Manager II

SQA Services, Inc.

. Proactively monitor client health metrics, including adoption, engagement, satisfaction, and performance outcomes .

Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success and Account Management within regulated industries, with a strong focus on quality systems, compliance frameworks, and effective communication. Proven ability to drive client engagement, satisfaction, and performance outcomes while managing contract renewals and identifying growth opportunities.

Highest-signal resume keywords

Client Success ManagementQuality Systems KnowledgeContract Renewal ProcessRegulatory Compliance ExpertiseCommunication and Negotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality ManagementClient Health Metrics MonitoringAction Plan DevelopmentKPI AssessmentTechnical TranslationProblem-SolvingProject ExecutionData AnalysisRisk MitigationEnterprise Client Management

Soft Skills

Exceptional CommunicationNegotiation SkillsPresentation SkillsCalm Escalation ManagementCollaboration

Tools & Technologies

MS OfficeCRM SystemsHubSpot

Certifications & Qualifications

AS9100GMPGLPGDPISO 9001ISO 13485

Industry Keywords

Life SciencesAerospaceRegulated IndustriesCompliance FrameworksClient EngagementPerformance OutcomesContinuous ImprovementService DeliveryUpsell OpportunitiesCross-Sell Opportunities

About the role

Key responsibilities & impact

Proactively monitor client health metrics, including adoption, engagement, satisfaction, and performance outcomes
Develop action plans for at-risk accounts to mitigate churn and improve account health
Drive continuous improvement based on client feedback and industry best practices
Lead Quality Business Reviews to assess performance, KPI alignment, and improvement opportunities
Own and drive the contract renewal process
Partner with Business Development, Finance, and Legal to streamline renewals
Identify non-renewal warning signs and execute intervention strategies
Uncover new service, department, or regional expansion opportunities with clients
Collaborate with Sales on upsell and cross-sell opportunities
Deliver insights and recommendations demonstrating ROI and additional solution value
Stay current on industry trends, regulations, and compliance requirements in Life Sciences, Data Centers, and Aerospace
Provide clients with insights and thought leadership on evolving standards and risk mitigation
Translate technical QA/QC services into business value for operational leaders and executives
Coordinate service and solution delivery, client relationships, satisfaction, project execution, timelines, resources, and budgets
Act as the primary point of contact between clients and internal teams
Collaborate with Business Development, Engineering, Service Delivery, Accounting/Finance, and Digital Services
Support other areas within SQA for continued success

Requirements

What you’ll need

Bachelor’s degree in Business, Engineering, Life Sciences or related field (advanced degree a plus)
5+ years of experience in Client Success, Account Management, or Quality Management in regulated industries
Aerospace experience is a plus
Strong knowledge of quality systems, compliance frameworks, and industry certifications such as AS9100, GMP, GLP, GDP, ISO 9001, and ISO 13485
Proven track record of managing enterprise clients in technical or regulated environments
Proficient in MS Office and CRM systems such as HubSpot
Exceptional communication, negotiation, and presentation skills
Ability to translate complex technical or regulatory information into client-friendly language
Strong problem-solving mindset and ability to manage escalations calmly and effectively
Must satisfy U.S. Government export regulations: be a U.S. citizen or national, lawful permanent resident, refugee, or asylee, or be eligible to obtain required U.S. Department of State authorizations

Benefits

Comp & perks

Comprehensive medical coverage
Vision coverage
Dental coverage
401(k) retirement plan after 1 year of employment
Short- and long-term disability insurance
Life insurance
Paid parental leave
Various discounts and perks
3 weeks of paid vacation
8 or more paid holidays per year
5 days of sick leave per year for corporate employees