Senior Consultant – Customer Experience, Omnichannel

Square Management

. Design consistent omnichannel customer journeys across stores, e-commerce, and customer service .

Posted 11/2/2026full-timeNeuilly-sur-Seine • FranceSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing omnichannel customer journeys and implementing clienteling solutions, with a strong focus on customer satisfaction measurement and collaboration across teams. Proficient in leveraging tools and technologies to enhance customer experience in the luxury and retail sectors.

Highest-signal resume keywords

Omnichannel Customer Journey DesignClienteling Solutions ImplementationCustomer Satisfaction Measurement ToolsSalesforce KnowledgeService Design Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience StrategyOmnichannel Commerce ProjectsCommercial Proposal DevelopmentResearch and Development InitiativesCustomer Journey Rollout

Soft Skills

Attention to DetailOrganizational SkillsTeam-Oriented MindsetAutonomyAgility

Tools & Technologies

SalesforceService CloudQualtricsMedalliaFigmaMiro

Certifications & Qualifications

Salesforce Associate CertificationService Design Certification

Industry Keywords

Luxury SectorRetail SectorClientelingCustomer Loyalty ProgramsVoice of the Customer

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design consistent omnichannel customer journeys across stores, e-commerce, and customer service
Define and deploy clienteling solutions and loyalty programs
Support the integration of physical stores and digital channels through unified inventory, omnichannel services, and sales associate tools
Implement and leverage customer satisfaction measurement systems, including NPS and Voice of the Customer programs
Lead the rollout of new customer journeys and tools across the store network
Share expertise and contribute to content creation, including podcasts, insights, articles, interviews, and roundtables
Collaborate with consultants at all levels of experience
Develop tailored commercial proposals and build a professional network
Participate in research and development initiatives with researchers
Work on customer experience and omnichannel commerce projects for major luxury and retail clients

Requirements

What you’ll need

Master’s degree (business school, engineering school, or university) with a specialization in marketing, digital, or customer experience
4 to 8 years of successful experience in a consulting firm or in-house role
Experience in the luxury or retail sector preferred
Knowledge of Salesforce, including Service Cloud and clienteling
Knowledge of customer satisfaction measurement tools, including Qualtrics and Medallia
Knowledge of design and collaboration tools, including Figma and Miro
Service Design or Salesforce Associate certification is a plus
Fluent English
Strong attention to detail and organizational skills
Strong commitment and a team-oriented mindset
Autonomy and agility in demanding environments

Benefits

Comp & perks

Attractive performance-based compensation that rewards your commitment
Employee referral bonus
Profit-sharing plan (PEE/PERECO)
Time savings account (CET)
Remote work, depending on the assignment
Meal vouchers
Modern offices in the heart of Neuilly-sur-Seine
Wellpass fitness memberships
Works council benefits covering well-being, arts, and culture
Personalized, certification-focused training program through the Square Institute
Access to the Square Research Center and opportunities to collaborate on innovative assignments
Career development support from a Business Manager and Referent/Referee mentoring
Access to Centers of Excellence
Team life: DOMEX evenings, sporting events, and Summer Party