Head of Operational Concepts, Training and Coaching

SRT Marine Systems plc

. Lead the CTC team in operationalising SRT’s Maritime Domain Awareness system with customers .

Posted 10/19/2026full-timeBristol • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multi-functional teams and managing large-scale training programs, with a strong focus on operationalising Maritime Domain Awareness systems. Possesses excellent communication skills and strategic thinking to align customer needs with training methodologies and operational goals.

Highest-signal resume keywords

Maritime Domain AwarenessOperational Change ManagementTraining Program DevelopmentProject ManagementTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ConceptsTraining MethodologiesCustomer Support ManagementConcepts of Use DevelopmentTraining Effectiveness Monitoring

Soft Skills

Excellent CommunicationInterpersonal AbilitiesOrganisational SkillsStrategic Thinking

Tools & Technologies

SRT AcademyMDA Systems

Industry Keywords

Defence TechnologyMaritime SystemsAerospaceUniformed ServicesIntelligence Led Operations

About the role

Key responsibilities & impact

Lead the CTC team in operationalising SRT’s Maritime Domain Awareness system with customers
Guide customers through complex, long-term, phased transformation projects
Lead CONOPS activities, including understanding prospective clients’ operational challenges
Support product development to design MDA systems meeting customer requirements
Develop Concepts of Use to maximise customers’ operational capability
Develop the structure and content of the SRT Academy
Manage online and face-to-face MDA and Intelligence Led Operations training
Provide operational system-use advice and coaching through Customer Support Managers
Manage trainers, adoption specialists, and customer success managers
Design and manage the CTC program framework for customer-specific needs
Coordinate customised customer training development and delivery
Develop schedules and action plans aligned with customer timelines and objectives
Collaborate with internal teams and external partners on resources and logistics
Monitor training and coaching effectiveness and implement improvements using feedback and performance metrics

Requirements

What you’ll need

Experience within defence technology, maritime systems, aerospace, NATS, uniformed services, or a closely related field would prove highly beneficial
Proven experience in leading multi-functional teams
Proven experience in organisational change
Proven experience of developing large-scale online and in-person training
Proven experience in organising and managing large-scale global training programs
Strong organisational and project management skills with a detail-oriented mindset
Excellent communication and interpersonal abilities for effective collaboration across teams and with clients
Strategic thinking to align CTC areas of interest with customer systems operationalisation and goals
Practical understanding of operational concepts and training methodologies is an advantage
Willingness to travel internationally to support customers and team members
Knowledge of or interest in maritime domain awareness and surveillance would be a benefit

Benefits

Comp & perks

Competitive salary
Private healthcare
Matched company pension contributions up to 5%
25 days annual leave rising to 28 days based on length of service
Hybrid working flexibility