Associate Solutions Consultant, Eclipse Client Services

SS&C Technologies

. Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform .

Posted 10/6/2026full-timeUnited StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technology troubleshooting and client project management within Financial Services and Investment Technology. Proficient in collaborating with software development teams to enhance product supportability and incident management.

Highest-signal resume keywords

Technology TroubleshootingClient Project ManagementFinancial Markets UnderstandingSoftware Development CollaborationTraining and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementRequest FulfillmentProject Management Best PracticesSoftware Support

Soft Skills

Communication SkillsAbility to Explain Technical Issues

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Financial ServicesInvestment TechnologySoftware-as-a-ServiceInformation SystemsComputer ScienceBusiness Administration

About the role

Key responsibilities & impact

Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform
Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D
Collaborate with product and engineering teams and provide product feedback as a key stakeholder and voice of the client
Promote supportability and quality within the Eclipse platform
More experienced consultants train associates, act as an escalation point, and handle more complex or nuanced projects

Requirements

What you’ll need

Bachelor’s Degree
1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
Technology troubleshooting skills and interest in technology and software support
Ability to learn new processes, products, and support tools quickly
Communication skills, and ability to explain technical issues to non-technical users
Understanding of financial markets and related processes
Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
Experience training employees on a growing team
Understanding of project management best practices

Benefits

Comp & perks

Hybrid Work Model and Business Casual Dress Code, including jeans
401k Matching Program
Professional Development Reimbursement
Flexible Personal/Vacation Time Off
Sick Leave
Paid Holidays
Medical, Dental, Vision
Employee Assistance Program
Parental Leave
Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
Hands-On, Team-Customized Training, including SS&C University
Discounts on fitness clubs, travel and more
Discretionary annual bonus and/or equity awards, such as restricted stock units or stock options, based upon individual and business performance at the company’s discretion