Business Support Analyst

SS&C Technologies

. Support SS&C’s Transfer Agency and Fund Administration operations through core operational services, specialist regulatory activities, operational change support, and business integration initiatives .

Posted 10/14/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Transfer Agency and Fund Administration operations, including regulatory reporting, operational change management, and client onboarding. Proficient in managing complex reconciliation processes and collaborating with diverse stakeholders to ensure operational efficiency and compliance.

Highest-signal resume keywords

Transfer Agency OperationsRegulatory ReportingOperational Change ManagementClient OnboardingReconciliation Processes

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational SystemsKPI ReportingData ValidationIncident EscalationControl TestingProcess ImprovementProject ManagementPayment ProcessingFATCA ComplianceCommon Reporting Standard

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailCollaborationTime Management

Tools & Technologies

EcrionRegistry Systems

Industry Keywords

Fund AdministrationManaged FundOperational Risk FrameworksBusiness IntegrationStakeholder Engagement

About the role

Key responsibilities & impact

Support SS&C’s Transfer Agency and Fund Administration operations through core operational services, specialist regulatory activities, operational change support, and business integration initiatives
Process manual domestic and international payments
Investigate and resolve Direct Link / ABA errors and payment issues
Support banking fee processing and reconciliation
Produce monthly KPI reporting and operational metrics
Perform client invoicing activities
Manage and track operational and change-related tickets
Respond to operational queries and support requests
Perform specialist and exception-based activities, including distribution estimates, distribution coordination, Ecrion output management, regulatory review and lodgement support, management fee rebates, and complex reconciliation investigations
Manage FATCA and Common Reporting Standard annual reporting obligations for approximately 70 Fund Managers
Plan projects, validate data, engage stakeholders, complete regulatory lodgements, resolve issues, and oversee more than 1,000 trust reporting submissions annually
Assist with User Acceptance Testing, execute test cases, validate system changes, document defects, update procedures, and support go-live readiness
Support business integration, new client onboarding, operational readiness, testing, business validation, distribution coordination, and setup tasks
Develop understanding of registry systems and workflows and contribute to process improvements
Apply maker-checker principles, reconciliation and validation checks, incident escalation, and audit/compliance requirements
Collaborate with operations, business integration, technology, and product teams
Report to the Manager, Specialist and Business Support

Requirements

What you’ll need

Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience
5+ years in Transfer Agency/registry operations/managed fund admin
Strong understanding of operational systems and workflows used in registry and fund administration environments
Understanding of regulatory reporting to support the Transfer Agency service
Experience translating system or product changes into updated processes, procedures, and operational controls
Experience supporting onboarding or project activities
Knowledge of operational risk frameworks, control testing, and continuous improvement approaches
Experience working with both onshore and offshore operational teams
Familiarity with all product structures and their operational handling
Strong analytical and problem-solving skills
Exceptional attention to detail and disciplined execution
Ability to manage competing priorities and non-standard scenarios
Ability to collaborate with operations, business integration, technology, product, compliance, fund managers, and external stakeholders

Benefits

Comp & perks

Hybrid Work Model
Income Protection Insurance & Salary Continuance
Generous Bereavement & Compassionate leave
Private Health Insurance discount
Primary & Secondary Paid Parental leave
Death & TPD Insurance
Hands-On, Team-Customized training, including SS&C University
Discounts on fitness clubs, travel and more
Diversity and inclusion initiatives