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Business Support Analyst
SS&C Technologies. Deliver critical operational support activities across Transfer Agency .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Transfer Agency operations, including payment processing, regulatory reporting, and operational controls. Proficient in managing complex operational queries and supporting business integration initiatives.
Highest-signal resume keywords
Transfer Agency OperationsRegulatory ReportingOperational Systems UnderstandingProject CoordinationKPI Reporting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingOperational ControlsReconciliationData ValidationIncident EscalationClient InvoicingOperational MetricsChange ManagementComplex Query ResolutionFATCA and CRS Reporting
Soft Skills
CollaborationProblem SolvingCommunicationStakeholder EngagementEscalation Management
Tools & Technologies
Registry SystemsEcrion Output ManagementOperational Risk Frameworks
Industry Keywords
Transfer AgencyFund AdministrationOperational RiskContinuous ImprovementOnboardingManaged Fund Admin
About the role
Key responsibilities & impact- Deliver critical operational support activities across Transfer Agency
- Process manual domestic and international payments
- Investigate and resolve Direct Link / ABA errors and payment issues
- Support banking fee processing and reconciliation
- Produce monthly KPI reporting and operational metrics
- Perform client invoicing activities
- Manage and track operational and change-related tickets
- Respond to operational queries and support requests
- Perform specialist and exception-based activities, including complex operational queries, distribution coordination, Ecrion output management, regulatory review and lodgement support, management fee rebates, and complex reconciliation investigations
- Act as an escalation support point for non-standard processing and exceptions
- Assist with UAT execution, test cases, system-change validation, defect documentation, procedure updates, and go-live readiness
- Support Business Integration initiatives, including project coordination, new client onboarding, operational readiness, testing, business validation, and distribution setup
- Develop understanding of registry systems and workflows
- Identify and escalate system or process issues and contribute to process improvements
- Apply operational controls, maker-checker principles, reconciliation and validation checks, and incident escalation
- Collaborate with Operations, Business Integration, Technology, and Product teams
- Manage FATCA and CRS annual reporting for approximately 70 Fund Managers, including planning, data validation, stakeholder engagement, regulatory lodgements, issue resolution, and oversight of more than 1,000 trust reporting submissions annually
Requirements
What you’ll need- Bachelor’s degree in business, finance, commerce, or a related discipline; or equivalent operational experience
- 5+ years in Transfer Agency/registry operations/managed fund admin
- Strong understanding of operational systems and workflows used in registry and fund administration environments
- Understanding of regulatory reporting to support the Transfer Agency service
- Experience translating system or product changes into updated processes, procedures, and operational controls
- Experience supporting onboarding or project activities
- Desirable: Knowledge of operational risk frameworks, control testing, and continuous improvement approaches
- Desirable: Experience working with both onshore and offshore operational teams
- Desirable: Familiarity with all product structures and their operational handling
Benefits
Comp & perks- Hybrid Work Model
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Diversity and inclusion commitment
- Hands-on, team-customized training, including SS&C University
- Discounts on fitness clubs, travel and more