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Client Relationship Manager
SS&C Technologies. Maintain and develop personal relationships with key and senior client contacts internally and externally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management and financial acumen, with a deep understanding of the Superannuation and Funds Management industry. Capable of driving process improvements and achieving sales targets while ensuring customer satisfaction and effective communication at the executive level.
Highest-signal resume keywords
Client Relationship ManagementP&L UnderstandingRevenue ForecastingFinancial Services Regulatory KnowledgeExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial SkillsNumerical SkillsAnalytical SkillsVerbal ReasoningClient Service Model Understanding
Soft Skills
CuriosityAutonomyCredibilityEngagement
Industry Keywords
SuperannuationFunds ManagementFront Office OperationsMiddle Office OperationsBack Office Operations
About the role
Key responsibilities & impact- Maintain and develop personal relationships with key and senior client contacts internally and externally
- Understand clients’ and prospects’ businesses, products, strategy, requirements, and the impact on SS&C’s service offering
- Engage effectively at the C-suite level with SS&C clients
- Liaise with internal business area leads and heads to monitor timely, quality service
- Achieve year-on-year growth and individual/team sales targets
- Lead capability workshops with clients on SS&C products, services, and technologies
- Lead commercial and contractual relationships for clients
- Ensure customer satisfaction and communicate concerns to internal stakeholders and directors
- Serve as senior escalation contact and own resolution from beginning to end
- Drive process improvement and change aligned with clients’ strategic roadmaps
- Provide relevant information to clients and internal stakeholders in a timely, appropriate format
Requirements
What you’ll need- Proven financial and numerical skills
- Deep understanding of P&L and revenue forecasting
- Understanding of the Superannuation & Funds management industry in Australia and front, middle and back-office operations
- 5+ Year’s client relationship management experience
- Knowledge of Financial Services regulatory environment
- Good understanding of the client service model, business strategy, structure, and product offering
- Excellent Communication skills
- Good analytical skills
- Good verbal reasoning and numeric skills
- High degree of autonomy
- Credibility and engagement at the executive level
- Curiosity and client outcomes focused
Benefits
Comp & perks- Flexibility: Hybrid Work Model
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Diversity & Inclusion commitment
- Hands-On, Team-Customized training, including SS&C University
- Discounts on fitness clubs, travel and more!