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Director of Product Management – Engagement
SS&C Technologies. Define and execute the product strategy for SS&C Health’s engagement portfolio .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy development and execution within healthcare technology, focusing on consumer engagement and digital transformation. Proven ability to lead cross-functional teams and manage complex product roadmaps while ensuring alignment with regulatory requirements and client needs.
Highest-signal resume keywords
Product Strategy DevelopmentHealthcare Technology ExperienceDigital Engagement SolutionsCross-Functional LeadershipExecutive Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementRoadmap ExecutionDigital Experience ModernizationAnalytics and ReportingOmnichannel EngagementAPIs and AutomationCloud TechnologiesRegulatory ComplianceKPI DevelopmentConsumer Engagement Trends
Soft Skills
Analytical SkillsDecision-MakingClient EngagementStrategic ThinkingHands-On Execution
Certifications & Qualifications
Bachelor's DegreeAdvanced Degree Preferred
Industry Keywords
Healthcare Payer OperationsMember Experience EcosystemContact Center SolutionsConsumer-Facing SolutionsDigital Adoption
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Define and execute the product strategy for SS&C Health’s engagement portfolio
- Own product vision, roadmap, investment priorities, and execution for a mission-critical health plan operations platform
- Translate payer requirements, regulatory changes, competitive dynamics, and client priorities into product strategy
- Partner with Engineering, Operations, Client Delivery, Sales, and Product leaders to bring strategy to market
- Own the multi-year roadmap spanning digital experiences, call center and service capabilities, and interactive reporting and insights
- Define engagement modernization priorities and future-state engagement experiences
- Translate strategy into product priorities, investment recommendations, business cases, and measurable outcomes
- Balance modernization with client commitments, operational needs, regulatory requirements, and revenue opportunities
- Drive roadmap execution from requirements through development, release, adoption, and measurement
- Establish priorities and align Product, Engineering, Operations, and stakeholders on outcomes, scope, timing, and dependencies
- Partner with Engineering to translate product strategy into development plans
- Manage backlog prioritization, release planning, trade-off decisions, and product governance
- Identify and resolve execution risks, dependencies, and barriers
- Establish KPIs for product performance, adoption, operational efficiency, client value, and business impact
- Lead the engagement and consumer experience domain across digital, assisted-service, reporting, and insights capabilities
- Develop omnichannel engagement strategies that improve self-service, digital adoption, information access, and call center efficiency
- Engage clients and prospects to understand priorities, challenges, and emerging needs
- Partner with Sales and Client Delivery on strategic opportunities, roadmap discussions, and product positioning
- Represent the engagement portfolio in executive client discussions, demonstrations, industry forums, and planning sessions
- Build cross-functional partnerships and align competing priorities in a complex matrixed organization
- Lead and develop product management talent and establish strong product practices
Requirements
What you’ll need- 10+ years of experience in healthcare technology, product management, consumer engagement, or related fields
- Significant experience in digital, contact center, member experience, or engagement solutions
- 5+ years of product leadership experience
- Preferably experience with enterprise healthcare platforms or complex digital and consumer-facing solutions
- Strong understanding of healthcare payer operations and the member and client experience ecosystem
- Demonstrated experience developing product strategy and translating it into executable roadmaps and measurable business outcomes
- Experience developing or modernizing digital experiences, contact center capabilities, self-service solutions, reporting and analytics, or omnichannel engagement platforms strongly preferred
- Strong understanding of digital technology, APIs, data and analytics, automation, AI, cloud technologies, accessibility, and emerging consumer engagement trends
- Demonstrated ability to lead complex initiatives across Product, Engineering, Operations, and other cross-functional organizations
- Strong executive communication, client engagement, analytical, and decision-making skills
- Ability to balance strategic thinking with hands-on execution and operate effectively in a fast-moving, matrixed environment
- Bachelor’s degree required; advanced degree preferred
Benefits
Comp & perks- Medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off
- Paid holidays
- Parental leave
- Professional development reimbursement opportunity