Manager, Global HR Shared Services

SS&C Technologies

. Lead and manage Global HR Shared Services and HR Operations for the NAM region.

Posted 11/5/2026full-timeUnited StatesSeniorLead💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Global HR Shared Services and HR Operations, with a strong focus on optimizing HR processes, compliance, and effective use of HRIS platforms like Workday. Proven ability to lead and develop teams while ensuring adherence to employment regulations and service quality standards.

Highest-signal resume keywords

HR Operations ManagementHRIS Platform - WorkdayProcess ImprovementCompliance ManagementPeople Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Lifecycle ManagementHR AdministrationData Privacy ComplianceOperational DashboardsService Level AgreementsKey Performance IndicatorsWorkflow AutomationDigital HR SolutionsOnboarding ProcessesOffboarding Processes

Soft Skills

LeadershipCoachingStakeholder ManagementCollaborationCommunication

Tools & Technologies

HRIS PlatformsCase Management ToolsEmployee Self-Service Tools

Industry Keywords

Global HR Shared ServicesHR OperationsMulti-Country HR OperationsBest PracticesService Delivery

About the role

Key responsibilities & impact

Lead and manage Global HR Shared Services and HR Operations for the NAM region.
Oversee day-to-day HR service delivery across regions and business units.
Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation.
Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance.
Standardize and optimize HR processes, reduce manual work, improve efficiency, and implement best practices.
Drive effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions.
Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal.
Lead, coach, and develop the HR Operations team.
Ensure HR processes adhere to employment regulations, data privacy requirements, internal controls, and audit standards.

Requirements

What you’ll need

Bachelor's/Masters degree in Human Resources, Business Administration, or a related field.
Typically 10-12 years of relevant HR Operations or Shared Services experience, including people management.
Experience managing multi-country HR operations.
Knowledge of HRIS platform - Workday.
Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management.

Benefits

Comp & perks

Medical, dental, and vision coverage
401(k) plan with company match
Paid time off
Holidays
Parental leave
Professional development reimbursement opportunity
Annual discretionary bonus eligibility
Equity awards eligibility, such as restricted stock units or stock options