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Vice President, Enterprise Quality – Automation
SS&C Technologies. Own enterprise quality strategy, standards, governance, and outcomes across pharmacy and medical .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise quality strategy, governance, and metrics, with a strong focus on AI and automation in a regulated healthcare environment. Proven ability to lead teams, manage vendor relationships, and communicate quality impacts at the executive level.
Highest-signal resume keywords
Enterprise Quality StrategyDefect ManagementAI/ML Application in QualityExecutive-Level CommunicationHealthcare Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality MetricsRoot-Cause AnalysisUATRelease ReadinessQuality Operating ModelGovernanceDefect Leakage ReductionContinuous ImprovementPredictive AnalyticsCommercialization of Services
Soft Skills
LeadershipChange ManagementCollaborationCommunication
Tools & Technologies
Automation ToolsAI ToolsQuality Management Systems
Industry Keywords
HealthcarePharmacy ClaimsPBMMedical ClaimsHealth PlanVendor ManagementOffshore Delivery ModelsP&L OwnershipMulti-System IntegrationPlatform Migrations
About the role
Key responsibilities & impact- Own enterprise quality strategy, standards, governance, and outcomes across pharmacy and medical
- Build and lead a team of four to six Director-level direct reports
- Define quality standards, governance, release-readiness criteria, metrics, and transition roadmaps
- Partner with Product, Technology, Operations, and vendors to align quality expectations and shared accountability
- Provide independent assessments of quality, readiness, and risk for executive and delivery decisions
- Strengthen coordination among requirements, UAT, and release readiness
- Set the AI and automation strategy, including predictive analytics, defect prediction, release-risk assessment, and intelligent automation
- Build the business case for quality investments and quantify impact on quality, speed, and cost
- Establish responsible, auditable AI practices for a regulated healthcare environment
- Lead enterprise defect management, root-cause analysis, defect-leakage reduction, and continuous improvement
- Manage vendor and offshore delivery models toward scalable, multi-customer delivery
- Assess and potentially develop quality and testing capabilities into a commercial service offering
- Communicate quality strategy and business impact at the executive level
- Lead cross-organizational change and shape the function's structure and operating model
Requirements
What you’ll need- Significant leadership experience in enterprise quality or quality assurance, across in-house and vendor/partner-based delivery
- Demonstrated experience defining and standing up a quality operating model, governance, or transformation at scale across multiple organizations
- Track record of driving quality outcomes through partnership and governance rather than direct ownership of delivery teams
- Strong command of quality metrics, defect management, root-cause analysis, UAT, and release readiness
- Practical experience applying AI/ML and automation to quality
- Experience managing vendor and offshore delivery models and holding partners accountable to quality standards
- Comfort operating amid ambiguity and leading change
- Executive-level communication that translates quality into business impact
- Healthcare experience, particularly pharmacy claims and PBM; medical claims and health plan experience
- Experience commercializing an internal capability into an external service offering
- Background with large-scale platform migrations and complex, multi-system integration
- P&L or commercial ownership experience
Benefits
Comp & perks- Medical, dental, and vision coverage
- 401(k) plan with company match
- Paid time off
- Holidays
- Parental leave
- Professional development reimbursement opportunity