CCaaS System Engineer, German Speaker

SSC HR Solutions

. Configure CCaaS platform components, including routing, queues, IVR / flows, users and channels, to agreed designs .

Posted 10/16/2026full-timeCairo • EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring CCaaS platform components and providing Tier 1–2 support for DACH accounts, with strong problem-solving skills and the ability to communicate effectively in German and English.

Highest-signal resume keywords

CCaaS Platform ConfigurationAdvanced German (C1 or Higher)VoIP / SIP KnowledgeProblem-Solving SkillsCustomer-Focused Attitude

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Networking KnowledgeWindows / Linux ProficiencyCloud / SaaS ConceptsScripting Basics

Soft Skills

Eagerness to LearnFlexibility

Tools & Technologies

GenesysSprinklr

Certifications & Qualifications

Bachelor's Degree in Computer EngineeringCCNAITILGerman Certificate (e.g., Goethe / TestDaF)

Industry Keywords

DACH RegionTier 1–2 SupportIVR / FlowsCustomer Change RequestsVendor Support Cases

Tech Stack

Tools & technologies

CloudLinuxVoIP

About the role

Key responsibilities & impact

Configure CCaaS platform components, including routing, queues, IVR / flows, users and channels, to agreed designs
Provide Tier 1–2 support for live DACH accounts, including scheduled on-call
Apply customer change requests
Troubleshoot voice, digital-channel and configuration issues
Work vendor support cases
Communicate with DACH customers in German
Help gather and document customer requirements

Requirements

What you’ll need

Bachelor's degree in Computer Engineering, Computer Science, Communications or a related field
Advanced German (C1 or higher), spoken and written
Good professional English
Basic knowledge of networking, VoIP / SIP, Windows / Linux and cloud / SaaS concepts
Strong problem-solving skills
Eagerness to learn and a customer-focused attitude
Flexibility to work hours aligned to DACH customers
Ability to join an on-call rotation
Study, work or internship in a German-speaking country is nice to have
German certificate (e.g., Goethe / TestDaF) is nice to have
CCNA, cloud fundamentals or ITIL is nice to have
Hands-on Genesys or Sprinklr exposure is nice to have
Scripting basics are nice to have

Benefits

Comp & perks

Official Genesys and Sprinklr certification, supported by IST
Live delivery on active Germany / DACH accounts and mentorship from senior engineers
A relocation pathway to the DACH region after a set period, subject to performance and business needs