Aftermarket Operational Excellence and Strategy Manager

ST Engineering North America

. Drive profitability, streamline service operations, and execute long-term strategic growth roadmaps across aftermarket functions .

Posted 10/21/2026full-timeBaltimore • Maryland • United StatesSeniorLead💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving profitability and strategic growth through operational excellence, utilizing Lean, Six Sigma, and Value Stream Mapping methodologies. Proficient in financial modeling, KPI monitoring, and cross-functional collaboration to enhance service delivery and product lifecycle management.

Highest-signal resume keywords

Lean MethodologySix SigmaFinancial ModelingOperations ManagementStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Profitability AnalysisROI AnalysisMarket Scenario PlanningData-Driven ReportingKPI MonitoringProduct Lifecycle EconomicsRepair ManagementInventory LogisticsService Business ModelsExecutive Dashboard Development

Soft Skills

Excellent CommunicationStakeholder ManagementCross-Functional LeadershipInfluencing Without AuthorityAbility to Manage Multiple Priorities

Certifications & Qualifications

Bachelor’s DegreeMBA PreferredU.S. Person Status

Industry Keywords

Aftermarket ServicesManufacturingAutomotiveAerospaceIndustrial Equipment

About the role

Key responsibilities & impact

Drive profitability, streamline service operations, and execute long-term strategic growth roadmaps across aftermarket functions
Drive business cases for strategic initiatives, including investment modeling, ROI analysis, and market scenario planning
Support development and refinement of long-term service and license agreements, repair management programs, and OEM spare parts strategies
Partner with Program Managers, Customer Service Program Managers, Engineering, Supply Chain, and Operations teams to align product lifecycle decisions and profitability
Implement Lean, Six Sigma, and Value Stream Mapping frameworks to eliminate waste and reduce service cycle times
Standardize operational processes across global service networks, warranty management, and inventory logistics
Monitor aftermarket KPIs including win rates, gross margins, repair management turnaround times, and inventory carrying costs
Build executive dashboards and data-driven reporting structures to track service delivery performance and forecast future demand
Translate complex data insights into actionable operational adjustments for senior leadership

Requirements

What you’ll need

Bachelor’s degree in Engineering, Business, Finance, or related field
MBA preferred
10+ years of progressive experience in operations management, strategic planning, or aftermarket services within manufacturing, automotive, aerospace, or industrial equipment
U.S. Person status or government authorization for access to export-controlled technology
Valid proof of U.S. Person status, legally recognized export control exception, or authorization if hired
Strong analytical and financial modeling abilities
Capability to lead cross-functional initiatives and influence without authority
Excellent communication, executive presence, and stakeholder management skills
Ability to work in a fast-paced environment and manage multiple priorities
Understanding of product lifecycle economics, repair/overhaul processes, and/or service business models is a strong plus
Successful completion of a background check and drug screening is mandatory

Benefits

Comp & perks

Competitive pay
Career advancement and growth opportunities
Medical, Dental, and Vision coverage starting from start date
Health Flexible Spending Accounts
Free Onsite Gym with weekly fitness classes
Immediate 401k vesting
Educational Assistance
Life Insurance
Paid Time off (Permissive for exempt staff)