Senior Engineer

ST Engineering

. Implement, configure, and maintain enterprise monitoring and observability solutions .

Posted 9/29/2026full-timeJurong East • SingaporeSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in implementing and maintaining enterprise monitoring and observability solutions, with strong capabilities in ITSM processes and integrations. Proficient in troubleshooting and automating workflows using various scripting languages and tools.

Highest-signal resume keywords

Enterprise Monitoring SolutionsITSM Process ImplementationScripting in Python, Bash, PowerShellIntegration with REST APIsExperience with BMC Helix ITOM / ITSM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise MonitoringObservabilityITSMInfrastructure OperationsEvent ManagementService AvailabilityScriptingAutomationConfiguration ManagementTroubleshooting

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsTeamwork Skills

Tools & Technologies

BMC HelixSolarWindsDynatraceDatadogGrafanaPrometheusELK/ElasticSCOMServiceNowAnsible

Certifications & Qualifications

Cloud CertificationDevOps CertificationITOM CertificationITSM CertificationObservability Certification

Industry Keywords

ITOMCMDBDiscoveryAsset ManagementService MappingAWSAzureGCPDockerKubernetes

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudDockerGoogle Cloud PlatformGrafanaITSMJenkinsKubernetesLinuxPrometheusPythonServiceNowTerraform

About the role

Key responsibilities & impact

Implement, configure, and maintain enterprise monitoring and observability solutions
Configure monitoring for servers, network devices, applications, databases, storage, virtualization, and cloud infrastructure
Configure events, alerts, thresholds, dashboards, reports, and service health views
Troubleshoot monitoring, event, performance, and integration issues
Implement and configure ITSM processes
Configure workflows, forms, notifications, assignments, priorities, SLAs, and escalations
Integrate monitoring and event-management platforms with ITSM solutions for automated incident creation and updates
Support ITSM dashboards, reports, and operational processes
Support integrations using REST APIs, webhooks, SNMP, Syslog, agents, and other standard protocols
Develop basic automation scripts using Python, Bash, PowerShell, or similar languages
Support automation and configuration management using Ansible, Terraform, Jenkins, or similar tools
Assist with integrations between monitoring, ITSM, CMDB, cloud, automation, and third-party platforms
Participate in customer POCs, technical demonstrations, solution implementation, troubleshooting, and operational support
Work closely with senior engineers and solution architects

Requirements

What you’ll need

3–4 years of relevant experience in observability, enterprise monitoring, ITOM, ITSM, infrastructure operations, or a related field
Hands-on experience with at least one or more enterprise monitoring/observability platforms
Good understanding of monitoring, logging, alerting, event management, incident management, and service availability
Experience or exposure to ITSM, ITOM, CMDB, Discovery, Asset Management, and Service Mapping
Experience with one or more platforms such as BMC/BMC Helix, SolarWinds, Dynatrace, Datadog, Grafana, Prometheus, ELK/Elastic, SCOM, or ServiceNow
Good understanding of Linux/Windows operating systems and networking concepts
Basic knowledge of REST APIs and system integration
Basic scripting experience in Python, Bash, PowerShell, or similar
Exposure to AWS, Azure, or GCP and their monitoring capabilities
Exposure to Docker, Kubernetes, Ansible, Terraform, or Jenkins is an advantage
Strong troubleshooting, analytical, and problem-solving skills
Good communication and teamwork skills, with the ability to work in a customer-facing environment
Hands-on experience with BMC Helix ITOM / ITSM / CMDB or similar platforms is preferred
Relevant certifications in Cloud, DevOps, ITOM, ITSM, or Observability are an advantage

Benefits

Comp & perks

Professional development opportunities
Hands-on experience with advanced infrastructure technologies
Opportunities for career growth
Continuous learning opportunities
Collaborative workspace
Convenient access to public transportation
Inclusive and supportive work environment
Opportunities to contribute to impactful projects supporting critical systems across diverse sectors