Clinical Applications Analyst – EpicCare Ambulatory, Level II/Senior

St. Jude Children's Research Hospital

. Support ambulatory clinical workflows by optimizing Epic functionality and maintaining applications for outpatient care .

Posted 9/16/2026full-timeMemphis • Tennessee • United StatesSenior💰 $86,320 - $154,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in optimizing Epic functionality for ambulatory clinical workflows, with strong capabilities in stakeholder engagement, project management, and business process design. Proficient in translating business requirements into technical specifications while maintaining effective communication with team members and clients.

Highest-signal resume keywords

EpicCare Ambulatory CertificationClient-Facing IT ExperienceSoftware Development Lifecycle (SDLC)Business Process DesignRequirements Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Epic Functionality OptimizationApplication MaintenanceIssue ResolutionProject ManagementBusiness Requirements AnalysisTechnical/System Requirements TranslationUser Stories DocumentationProcess Flow DesignStakeholder EngagementVendor Relationship Management

Soft Skills

MentoringCommunicationTeam CollaborationProblem SolvingChange Management

Tools & Technologies

Epic EHR SystemEpic MyChartEpic Healthy Planet

Certifications & Qualifications

Bachelor's Degree in Computer ScienceEpicCare Ambulatory CertificationEpic MyChart CertificationEpic Healthy Planet Certification

Industry Keywords

HealthcarePharmaBiotechResearch OrganizationsClinical Workflows

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Support ambulatory clinical workflows by optimizing Epic functionality and maintaining applications for outpatient care
Apply Epic EHR system capabilities, configuration options and functional use within ambulatory clinical workflows
Support day-to-day operations, testing, upgrades, issue resolution and optimization efforts
Serve as a subject matter expert for assigned EpicCare Ambulatory applications
Contribute to small and medium-sized projects with minimal oversight
Engage stakeholders and vendors to deliver solutions aligned with business plans
Manage requirements, new demands and escalations for operational requests
Lead business education, IT change management and communication activities
Develop business cases, proposals, presentations and project documents
Assist with project management responsibilities
Guide team members on processes, systems, issues, services and capabilities
Participate in meetings to elicit business requirements and analyze emerging business, system and process needs
Track and drive resolution of business team requests with other IT teams
Maintain stakeholder and vendor relationships as a frontline customer contact
Mentor and train team members
Perform other duties assigned to meet departmental and institutional goals

Requirements

What you’ll need

Bachelor’s degree in computer science, engineering, business or related field required
Minimum of 4+ years of experience in a comparable client-facing IT role for Senior Clinical Application Analyst
Minimum of 2 years of experience in a client-facing IT role for Clinical Applications Analyst Level II
Experience working with structured Software Development Lifecycle (SDLC) methodologies
Experience with diverse business ecosystems of moderate complexity in pharma, healthcare, biotech and/or research organizations preferred
Experience leading discussions and documenting business and/or technical requirements, user stories and process flows
Experience translating business requirements to technical/system requirements
Ability to work with mid- to senior-level business leaders
Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements
EpicCare Ambulatory certification preferred
Epic MyChart certification preferred
Epic Healthy Planet certification preferred
Regular and predictable attendance

Benefits

Comp & perks

Remote work may be available within approved U.S. locations
Interview and/or orientation travel to the Memphis campus if selected
On-site work in Memphis for one week per quarter, or as requested based on business needs, if hired