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Virtual Medical Assistant
St. Jude Children's Research Hospital. Welcome and interact with patients, families, and visitors professionally, promptly, age appropriately, and with cultural sensitivity .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, appointment coordination, and telemedicine processes while ensuring compliance with organizational guidelines and maintaining a high level of customer service in a healthcare setting.
Highest-signal resume keywords
CCMA CertificationCMA-AAM Certification2 Years Related ExperienceAmbulatory Telemedicine ExperienceOutpatient Clinic Operations Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Registration ProceduresAppointment CoordinationVirtual Rooming ProceduresPatient Portal ActivationTechnical Assistance for Video Platforms
Soft Skills
Cultural SensitivityProfessional CommunicationCollaboration with Clinic Staff
Certifications & Qualifications
CCMA CertificationCMA-AAM CertificationEMT CertificationLIC PAR Paramedic LicenseNCMA CertificationNRCMA CertificationRMA Certification
Industry Keywords
Healthcare SettingCustomer ServiceOutpatient Clinic OperationsTelemedicinePatient Flow
About the role
Key responsibilities & impact- Welcome and interact with patients, families, and visitors professionally, promptly, age appropriately, and with cultural sensitivity
- Coordinate communications including phone calls, pages, and faxes
- Facilitate appointment check-in and virtual rooming procedures
- Perform patient registration procedures according to clinic processes
- Check patient portal activation and offer access to patients or proxies according to organizational guidelines
- Reschedule missed appointments or add patients to the clinic waitlist
- Collaborate with clinic staff to ensure efficient patient flow
- Verify required paperwork for accuracy
- Confirm the patient and legal guardian are present before appointments proceed
- Ensure appointments take place in a state where the provider is licensed
- Assess that patients and other parties are in a safe and secure setting
- Complete check-out for patients and families
- Orient patients to the virtual visit process when applicable
- Provide technical assistance through the patient portal and video platform
Requirements
What you’ll need- One of the following required: CCMA certificate from the National Health Career Association; CMA-AAM certification from the American Association of Medical Assistants; EMT, EMT-A, EMT-B, EMT-I, or EMT-P certification from the Texas Department of State and Health Services; LIC PAR paramedic license from the Texas Department of State and Health Services; NCMA certification from the National Center for Competency Testing; NRCMA certification from the National Association of Health Professionals; or RMA certification from an accepted certifying organization
- 2 years related experience required
- 2 years ambulatory telemedicine experience preferred
- Experience in a healthcare setting or customer service-focused industry preferred
- Outpatient clinic operations experience
- High school graduate
Benefits
Comp & perks- Equal opportunity employer
- HEART values-driven workplace emphasizing that teammates feel valued, supported, and empowered