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Creative Experience Assistant
St. Louis Public Library. Assist customers with Creative Experience computers, 3D printers, large format printers, laser cutters, virtual reality, recording rooms, and related equipment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technology-related assistance and customer service in a library setting, with proficiency in various computer systems and digital creative tools. Capable of leading training sessions and troubleshooting equipment to enhance user experience.
Highest-signal resume keywords
Customer ServiceTechnology AssistanceAdobe Creative SuiteDigital Library ProgramsStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows 11Mac OSMicrosoft OfficeDigital Library ProgramsGSuiteChromebooksSocial MediaCloud Storage3D ModelingVirtual Reality
Soft Skills
Strong Organizational SkillsWriting SkillsSpeaking Skills
Tools & Technologies
3D PrintersLarge Format PrintersLaser CuttersRecording RoomsAudio and Video Production
Certifications & Qualifications
Associate’s Degree
Industry Keywords
Creative ExperiencePublic LibraryTech ConnectCustomer-Centered
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Assist customers with Creative Experience computers, 3D printers, large format printers, laser cutters, virtual reality, recording rooms, and related equipment
- Assist in facilitating or leading training sessions and programs for staff and customers on Creative Experience resources
- Troubleshoot Library equipment
- Communicate with managers regarding needed maintenance or Help Desk tickets for technology issues
- Provide one-on-one assistance for customers through Tech Connect appointments
- Connect the community to library resources and support the mission of a customer-centered public library
- Provide excellent customer service and technology-related assistance to the public
Requirements
What you’ll need- At least six months of experience and/or training, or an Associate’s Degree or equivalent from a two-year college or technical school
- Strong communication, writing, and speaking skills
- Strong organizational skills
- Computer skills and knowledge of Windows 11
- Computer skills and knowledge of Mac OS
- Computer skills and knowledge of Microsoft Office (Word, Excel, and Powerpoint)
- Computer skills and knowledge of Digital Library Programs (OverDrive, Hoopla, and Freegal)
- Computer skills and knowledge of GSuite (Google Docs, Sheets, Gmail)
- Computer skills and knowledge of Chromebooks
- Computer skills and knowledge of social media
- Computer skills and knowledge of cloud storage
- Computer skills and knowledge of digital creative software and hardware, including Adobe Creative Suite, audio and video production, virtual reality, game development, 3D modeling and 3D printers
- Evening and weekend availability required
- Able to adapt to a new location with short notice based on coverage needs
Benefits
Comp & perks- Competitive pay rate starting at $19.74 per hour
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- 457(b) Deferred Compensation Plan
- Professional development