Public Technology Assistant

St. Louis Public Library

. Assist customers with the utilization of Library computers, personal devices or other equipment .

Posted 10/26/2026part-timeSt. Louis • Missouri • United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assist diverse users with technology in a library setting. Capable of planning and leading training sessions while effectively communicating and collaborating with staff and customers.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsTechnology ProficiencyTraining and Presentation SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

FriendlyPatientDetail-OrientedFlexiblePositive

Certifications & Qualifications

Associate's DegreeHigh School DiplomaGED

Industry Keywords

Library ServicesDigital ResourcesTech ConnectCustomer AssistanceHelp Desk

About the role

Key responsibilities & impact

Assist customers with the utilization of Library computers, personal devices or other equipment
Troubleshoot Library equipment for customers and staff
Plan and lead training sessions and programs for staff and customers
Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics
Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology
Provide one-on-one assistance for customers through Tech Connect appointments
Be cross-trained to work in Circulation as needed
Connect the community to digital resources in support of the public library’s customer-centered mission

Requirements

What you’ll need

At least six months of customer service experience
An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED
Strong communication, writing, speaking, and organizational skills
Comfort with using and learning technology as the Library continues to evolve
Friendly, patient, and able to build relationships at all levels
Strategic about assisting customers with different levels of technological proficiency
Capable of effectively presenting information and responding to questions from customers and staff
Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges
Organized, detail-oriented, and able to work with competing tasks and priorities

Benefits

Comp & perks

Medical, dental and life insurance
Paid vacation, holidays, and sick days
457(b) Deferred Compensation Plan
401(a) Plan
Partial tuition reimbursement for approved courses
Professional development