IT Support Engineer

Stability AI

. Provide timely technical support across hardware, software, identity, network, and cloud application issues .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and systems administration, with a strong focus on identity and access management, endpoint security, and cloud applications. Proficient in troubleshooting across macOS and Windows environments while implementing automation and improvements to enhance operational efficiency.

Highest-signal resume keywords

IT Support ExperienceIdentity And Access ManagementGoogle Workspace AdministrationTroubleshooting SkillsEndpoint Security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MacOS SupportWindows SupportCloud ApplicationsScriptingWorkflow AutomationDevice ManagementAPIsMFASSOCompliance Activities

Soft Skills

Clear CommunicationAttention To DetailService-Oriented ApproachProblem-SolvingTime Management

Tools & Technologies

OktaGoogle WorkspaceIru / KandjiJamfSlackZoomAtlassianGitHubIT Ticketing SystemsAsset-Management Platforms

Industry Keywords

SOC 2ISO 27001Remote WorkforceAI Productivity ToolsEmerging Technologies

Tech Stack

Tools & technologies

AWSCloudJamfJavaScriptLinuxMacOSPython

About the role

Key responsibilities & impact

Provide timely technical support across hardware, software, identity, network, and cloud application issues
Own employee onboarding and offboarding, including device setup, account provisioning, and application access
Configure, deploy, secure, track, and maintain laptops and other IT equipment
Administer Okta, Google Workspace, Iru / Kandji, and other core workplace systems
Support identity and access management, SSO, MFA, endpoint security, and SaaS applications
Troubleshoot issues across macOS and Windows environments, with opportunities to support Linux
Maintain accurate asset inventory, access records, operational processes, and IT documentation
Resolve technical issues independently and escalate complex security or infrastructure matters when needed
Support access reviews, compliance initiatives, and incident-response activities
Identify and implement improvements to IT workflows, support processes, and the employee experience
Build basic automations and integrations that reduce manual work and improve operational efficiency
Partner with Security, People, Legal, Finance, and Engineering on company-wide initiatives
Evaluate and support emerging technologies, including AI productivity tools, agentic workflows, and MCP integrations

Requirements

What you’ll need

Experience in IT support, desktop support, systems administration, or a related technical role
Strong knowledge of macOS and Windows devices, hardware, software, networking, and cloud applications
Experience administering Google Workspace and device-management tools such as Iru / Kandji, Jamf, or similar platforms
Working knowledge of identity and access management, SSO, MFA, endpoint security, and SaaS administration
Familiarity with platforms such as Okta, Slack, Zoom, Atlassian, and GitHub
Strong troubleshooting skills and the ability to independently manage issues through resolution
Clear written and verbal communication skills
Strong attention to detail and the ability to manage multiple requests and priorities
A security-conscious, service-oriented approach to supporting employees
Interest in generative AI, automation, and emerging workplace technologies
Experience supporting a globally distributed or remote workforce
Familiarity with Linux, AWS, or Google Cloud environments
Experience with APIs, scripting, or workflow automation using Python, JavaScript, or similar tools
Familiarity with IT ticketing systems, asset-management platforms, and knowledge bases
Experience supporting SOC 2, ISO 27001, access reviews, or similar compliance activities
Experience working within an AI, machine learning, research, or developer-focused organization
Exposure to internal AI assistants, MCP integrations, or agentic workflows

Benefits

Comp & perks

Equity
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