Benefits Specialist

Staffing Solutions Organization LLC

. Respond to calls and inquiries from members, retirees, and employers regarding benefit and retirement programs .

Posted 9/24/2026full-timeMadison • Wisconsin • United StatesMid-LevelSenior💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and problem-solving within benefit and retirement programs, with a strong ability to interpret and apply relevant policies and regulations while maintaining confidentiality.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsPolicy InterpretationMicrosoft Office ProficiencyCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefit CalculationEligibility DeterminationHealth Insurance AdministrationCase ManagementDocumentation Accuracy

Soft Skills

Problem-Solving SkillsAttention to DetailOrganizational AbilitiesVerbal Communication SkillsInterpersonal Communication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelCRM SystemsCustomer Service Systems

Industry Keywords

Wisconsin StatutesAdministrative CodesConfidentialityRetirement BenefitsHealth Benefits

About the role

Key responsibilities & impact

Respond to calls and inquiries from members, retirees, and employers regarding benefit and retirement programs
Research and resolve complex benefit-related questions and issues
Explain health, life, disability, income continuation, and retirement benefits
Determine eligibility for programs and benefits
Calculate estimated and final benefit amounts
Assist with health insurance premium changes and payment adjustments
Interpret and apply Wisconsin statutes, administrative codes, and agency policies
Maintain confidentiality while gathering and sharing appropriate information
Document interactions accurately within case management and customer service systems
Deliver outstanding customer service while managing deadlines and priorities
Complete approximately six weeks of training, including one week of in-person onboarding/training in Madison

Requirements

What you’ll need

Minimum 3 years of call center experience
Strong customer service and problem-solving skills
Ability to explain complex information in a clear, professional manner
Experience researching, interpreting, and applying policies or regulations
Excellent verbal, written, and interpersonal communication skills
Strong attention to detail and organizational abilities
Ability to handle sensitive and confidential information appropriately
Proficiency with Microsoft Office applications, including Word and Excel
Experience using CRM, case management, or benefits administration systems
Professional phone presence and active listening skills
Ability to work independently and collaboratively in a changing environment
Remote position for current Wisconsin residents only
Required attendance for one week of in-person onboarding/training in Madison, WI
Quarterly in-person meetings (4 days per year total)