Consumer Care Representative – Shelf Stable Seafood Products

Stafford Communications Group

. Answer incoming phone calls, texts, chats, and written communications .

Posted 10/23/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong verbal and written communication skills, including active listening and problem-solving abilities, while maintaining superior customer service etiquette. Proficient in using CRM software and ACD systems to manage consumer interactions effectively.

Highest-signal resume keywords

CRM Software ExperienceACD Systems ProficiencyActive Listening SkillsProblem-Solving AbilityInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM SoftwareACD SystemsData CaptureProblem ResolutionQuality Complaint Handling

Soft Skills

Active ListeningInterpersonal SkillsEmpathyPatienceRelationship Management

Tools & Technologies

SalesforceAmazon ConnectGenesysEmailWeb Browsers

Industry Keywords

Customer ServiceConsumer ConcernsStandard Operating ProceduresQuality ComplaintsAdverse Events

About the role

Key responsibilities & impact

Answer incoming phone calls, texts, chats, and written communications
Troubleshoot issues related to shelf-stable seafood products
Identify and analyze consumer concerns
Take or recommend appropriate actions and formulate alternative solutions
Follow up to ensure problems are resolved
Complete assignments thoroughly, accurately, and in a timely manner
Prioritize and handle multiple responsibilities
Provide information, support, and guidance to consumers
Handle quality complaints, adverse events, and claims according to Standard Operating Procedures
Maintain superior customer service etiquette
Fully, accurately, and immediately document telephone calls in the appropriate CRM system
Use correct grammar and appropriate word choices in written communication and data capture
Complete high-quality work according to specifications and standards
Listen actively and ask appropriate clarifying questions
Receive feedback openly and adjust to different communication styles

Requirements

What you’ll need

Interpersonal and relationship management skills
Strong verbal and written communication skills, including active listening and reflection
Ability to gather information, solve problems, and diffuse difficult callers
Ability to maintain professional behavior in stressful situations
Ability to navigate between several computer screens while actively listening and entering customer information
Experience or ability to use CRM software such as Salesforce
Experience or ability to use ACD systems such as Amazon Connect and Genesys
Ability to use email and web browsers
Ability to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment
Excellent interpersonal skills
Ability to work with staff with diverse backgrounds and perspectives on technology
High sensitivity, empathy, and patience with each consumer

Benefits

Comp & perks

Equal Opportunity/Affirmative Action employer
Customer service experience supporting prominent brands in regulated industries
Opportunities to contribute to consumer experiences and brand loyalty