Customer Service Representative

. Provide professional and timely customer service through phone calls, email, webforms, and other communication channels .

Posted 9/25/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 per hourWebsite

Key responsibilities & impact

Provide professional and timely customer service through phone calls, email, webforms, and other communication channels
Respond to consumer inquiries, complaints, compliments, and product-related questions
Support healthcare professionals with inquiries, complaints, order management, and general customer service needs
Escalate complex inquiries and complaints according to established Standard Operating Procedures
Deliver a positive customer experience while maintaining professionalism, empathy, and accuracy
Provide direct-to-consumer support, including order placement, order status inquiries, and e-commerce assistance using Shopify
Assist with business-to-business, wholesale, and e-retail customer support
Coordinate order-related inquiries and fulfillment requests
Process and coordinate follow-up fulfillment requests, including product retrieval kits, coupons, customer correspondence, compensation, and digital reimbursements
Monitor and respond to customer inquiries and feedback across social media platforms
Monitor and manage customer ratings and reviews using Bazaarvoice or other designated platforms
Ensure customer-facing responses align with brand standards and customer service expectations
Document customer interactions, inquiries, complaints, and resolutions in CRM systems
Follow SOPs, work instructions, and escalation procedures
Maintain accurate customer complaint records and ensure timely escalation
Participate in ongoing training and process updates

What you’ll need

Previous experience in customer service, contact center operations, or a related field preferred
Strong verbal and written communication skills
Ability to manage multiple customer interactions and prioritize tasks effectively
Ability to thrive in a fast-paced environment while maintaining a minimum 97% audit score
Experience with Shopify, CRM platforms, or e-commerce customer support preferred
Familiarity with social media customer engagement and ratings and reviews platforms is a plus
Strong problem-solving skills and excellent attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Comfortable learning new systems, processes, and product information
Experience supporting healthcare professionals, medical devices, or regulated products is a plus