Customer Service Representative, CPG Account

Stafford Communications Group

. Provide professional and timely customer service through phone calls, email, webforms, and other communication channels .

Posted 10/13/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing exceptional customer service through various communication channels, including phone, email, and social media, while utilizing CRM systems and e-commerce platforms like Shopify. Capable of managing inquiries and complaints effectively, ensuring alignment with brand standards and service expectations.

Highest-signal resume keywords

Customer Service ExperienceShopify ProficiencyCRM System DocumentationProblem-Solving SkillsHealthcare Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceOrder ManagementE-Commerce AssistanceCRM PlatformsSocial Media EngagementComplaint ResolutionData DocumentationOrder Fulfillment CoordinationProduct KnowledgeSOP Compliance

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailTime ManagementEmpathy

Tools & Technologies

ShopifyCRM SystemsBazaarvoiceSocial Media Platforms

Industry Keywords

Healthcare SupportContact Center OperationsCustomer EngagementE-RetailWholesale Support

About the role

Key responsibilities & impact

Provide professional and timely customer service through phone calls, email, webforms, and other communication channels
Respond to consumer inquiries, complaints, compliments, and product-related questions
Support healthcare professionals with inquiries, complaints, order management, and general customer service needs
Escalate complex inquiries and complaints to appropriate internal contacts according to established SOPs
Deliver a positive customer experience while maintaining professionalism, empathy, and accuracy
Provide direct-to-consumer support, including order placement, order status inquiries, and e-commerce assistance using Shopify
Assist with business-to-business, wholesale, and e-retail customer support
Coordinate order-related inquiries and fulfillment requests
Process and coordinate follow-up fulfillment requests, including product retrieval kits, coupons, customer correspondence, compensation, and digital reimbursements
Monitor and respond to customer inquiries and feedback across social media platforms
Monitor and manage customer ratings and reviews using Bazaarvoice or other designated platforms
Ensure customer-facing responses align with brand standards and service expectations
Document customer interactions, inquiries, complaints, and resolutions in CRM systems
Follow SOPs, work instructions, and escalation procedures
Maintain accurate complaint records and timely escalation
Participate in ongoing training and process updates

Requirements

What you’ll need

Previous experience in customer service, contact center operations, or a related field preferred
Strong verbal and written communication skills
Ability to manage multiple customer interactions and prioritize tasks effectively
Ability to thrive in a fast-paced environment while maintaining a high quality of work and a minimum 97% audit score
Experience with Shopify, CRM platforms, or e-commerce customer support preferred
Familiarity with social media customer engagement and ratings and reviews platforms is a plus
Strong problem-solving skills with excellent attention to detail
Ability to work independently and collaboratively in a fast-paced environment
Comfortable learning new systems, processes, and product information
Experience supporting healthcare professionals, medical devices, or regulated products is a plus
Must work remotely on a shift schedule of 8:00 AM–5:00 PM ET, Monday–Friday