Customer Service Representative – Medical Devices

Stafford Communications Group

. Provide professional and empathetic customer support through inbound and outbound phone calls and email .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing empathetic customer support in the healthcare and medical device sectors, with strong skills in problem-solving, documentation, and adherence to established guidelines. Proficient in using CRM systems to manage customer interactions and maintain confidentiality.

Highest-signal resume keywords

Customer Service ExperienceMedical Device KnowledgeCRM Software ProficiencyAttention to DetailEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingDocumentation SkillsProblem-SolvingMultitaskingTechnical SupportProcess AdherenceInformation GatheringDifficult-Caller De-EscalationQuality Procedures

Soft Skills

Empathetic CommunicationInterpersonal SkillsOrganizational SkillsActive ListeningProfessional Behavior

Tools & Technologies

ZendeskSalesforceCRM SoftwareACD SystemsAmazon ConnectGenesys

Industry Keywords

HealthcareMedical DevicePharmaceuticalPatient SupportRegulated Industry

About the role

Key responsibilities & impact

Provide professional and empathetic customer support through inbound and outbound phone calls and email
Assist customers with product questions, troubleshooting, device support, and other inquiries using approved resources and procedures
Communicate with patients, healthcare professionals, clinical offices, and other customers
Document customer interactions, actions, and outcomes in the appropriate CRM or ticketing system
Follow SOPs, quality procedures, client guidelines, and escalation protocols
Escalate product complaints, potential adverse events, safety concerns, and quality-related issues
Protect confidential customer and patient information
Manage multiple customer cases and priorities while maintaining accuracy and attention to detail
Work Monday to Friday from 7:00 a.m. to 3:00 p.m. EST

Requirements

What you’ll need

High school diploma or equivalent required
Minimum of 1–2 years of customer service experience
Medical device, healthcare, pharmaceutical, patient support, or regulated-industry experience strongly preferred
Previous medical device customer service or technical support experience is a plus
Excellent verbal and written communication skills
Professional, patient, and empathetic communication style
Strong attention to detail and documentation skills
Ability to learn technical and medical device information and explain it clearly to customers
Strong problem-solving, organizational, and multitasking skills
Ability to follow detailed processes and established guidelines
Experience using Zendesk, Salesforce, or another CRM/customer service platform is preferred
Ability to work independently and collaboratively
Interpersonal and relationship management skills
Active listening, information gathering, problem-solving, and difficult-caller de-escalation skills
Ability to maintain professional behavior in stressful situations
Ability to navigate CRM software, ACD systems such as Amazon Connect and Genesys, email, and web browsers while actively listening and entering customer information

Benefits

Comp & perks

Equal Opportunity/Affirmative Action employer
Full-time employment
Fully remote work arrangement